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L2 Technical Escalation Specialist
Skills
1 month ago
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Important information
Contract type:
Permanent
Salary:
₹700,000 – ₹1,000,000 / year
Location:
Chennai, Tamil Nadu, India
Work mode:
Onsite
Published on:
22 September 2026
What they need
Hiring: L2 Technical Support Engineers Team Lead Level
Location: Chennai
Experience: 3+ Years
Notice Period: Immediate Joiners
Shift: Rotational | 5 Days Working
Transport: One-way available
Mandatory Skills
- Strong Hardware & Software Troubleshooting
- Good Networking & Linux knowledge
- International Voice Technical Support experience
- Digital Signage troubleshooting preferred
- Strong communication & customer-handling skills
Key Responsibilities
- Handle L2 escalations from L1/field teams
- Troubleshoot complex hardware/software issues
- Coordinate with L3, vendors & cross-functional teams
- Manage tickets end-to-end and ensure SLA compliance
- Provide technical support via calls, emails & tickets
- Maintain accurate case updates and documentation
- Meet QA, CSAT and productivity targets
Education: Graduate
Interested candidates can share their CV at:
[email protected]
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