L2 Technical Security Systems Engineer

Job Summary

We are seeking a highly skilled and detail-oriented L2 Technical Security Systems Engineer to provide advanced remote engineering support for enterprise security systems. The role is responsible for cloud-based access control programming, intrusion system configuration, Video Management System (VMS) integration, network commissioning, and remote technical support for field installation teams. The ideal candidate will possess strong technical expertise in electronic security systems, networking fundamentals, and advanced troubleshooting to ensure successful deployment and commissioning of client sites.

Key Responsibilities

·       Program, provision, and configure cloud-based access control systems, including multi-door controllers, power supplies, relay modules, reader interface boards, and associated hardware.

·       Configure advanced access control logic, including time schedules, anti-passback, threat levels, auxiliary inputs/outputs, event actions, and hardware diagnostics.

·       Commission intrusion detection systems by programming security hubs, control panels, wireless expansion modules, sensors, and peripheral devices.

·       Configure system partitions, zone attributes, entry and exit delays, event reporting protocols, and alarm communication settings.

·       Integrate multi-vendor IP cameras into enterprise Video Management Systems (VMS).

·       Configure ONVIF discovery, RTSP streams, H.264/H.265 encoding, bitrates, frame rates, GOP structures, and recording profiles to optimize bandwidth and storage utilization.

·       Analyze architectural drawings, floor plans, riser diagrams, and electrical layouts to accurately map field devices and establish standardized naming conventions across security platforms.

·       Ensure logical system configuration accurately reflects physical site layouts for effective monitoring, reporting, and audit compliance.

·       Provide Level-2 remote technical support to field engineers during installation, commissioning, testing, and project deployment.

·       Perform advanced network diagnostics, including IP addressing, subnet validation, VLAN configuration, NAT, port forwarding, Wi-Fi signal analysis, and end-to-end device connectivity verification.

·       Diagnose and resolve hardware, firmware, software, and network-related issues through remote troubleshooting.

·       Maintain complete project documentation, commissioning records, and configuration backups while ensuring compliance with company standards and client requirements.

·       Collaborate with internal operations, project management, and field engineering teams to ensure timely project delivery and technical excellence.

Required Skills & Competencies

·       Strong knowledge of IP-based Access Control Systems, Enterprise Video Management Systems (VMS), and Smart Intrusion Detection Systems.Sound understanding of networking concepts, including

·       Static/DHCP IP addressing, TCP/IP, VLANs, NAT, local subnetting, RTSP, TCP/UDP communication, and basic routing principles.

·       Experience configuring IP cameras, controllers, security hubs, readers, and associated electronic security devices.

·       Ability to read and interpret architectural blueprints, floor plans, riser diagrams, and electrical wiring schematics.

·       Excellent troubleshooting and analytical skills for diagnosing hardware, firmware, software, and network connectivity issues remotely.

·       Strong communication skills with the ability to effectively coordinate with field technicians and cross-functional teams.

·       High attention to detail, documentation accuracy, and commitment to quality standards.