L2 Technical Support Engineers - Chennai

Hello,

Hiring for the Chennai Location for L2 Technical Support Engineer

Note : No Work from Home

No Hybrid 24*7 Shift

5 Days working

Graduation Mandatory

Only Excellent English from International BPO Eligible

Role and Key Responsibilities:

• Act as the primary technical escalation point for L1 or field resources.
• Manage complex troubleshooting and coordinate with L3 or vendor teams as needed.
• Provide structured communication and ownership through to case closure.
• Use defined tools, knowledge bases, and system access to support customers and technicians effectively.
• Handle inbound and outbound interactions via phone, email, and case/ticket updates
• Ensure consistent daily ticket progression with clear, updated notes and actions.
• Provide professional and concise communication of resolutions to both customers and field technicians.
• Maintain strong ownership of cases until resolved, escalating only when necessary.
• Stay informed of product updates, system changes, and policy revisions.
• Meet or exceed training, certification, and QA standards (including learning modules, coaching feedback, and simulation exercises).
• Partner with the Incident Coordinators to triage and assign incoming cases appropriately.
• Collaborate with cross-functional teams including Field Services, Problem Management, and Engineering when required.

Key skills & knowledge:

• Strong analytical and troubleshooting capability across hardware and software environments.
• Excellent written and verbal communication skills in English.
• High attention to detail and structured problem-solving approach.
• Demonstrated ability to multitask and manage multiple open tickets simultaneously.
• Customer-focused mindset with accountability for end-to-end resolution.
• SLA Compliance (Response and Resolution)
• QA Scores
• Customer/Technician Satisfaction
• Case Aging and Progression Metrics

Education Graduate

Interested candidates, please share your CV on WhatsApp at 9673711611 along with the details below.

Position applying for : L2 Technical Support Engineers
Full Name
Contact No
Email ID
Current Co
Current Designation
CTC
Notice period or LWD if left or LWD if under notice
Highest Qualification
Total years of Exp as an L2 Technical Support Engineer.

Are you from Chennai

Will you be able to Join in 15th to 25th October