L2 Wireless Engineer

Job Title: L2 Wireless Engineer

Location: Ultralag, Heredia

Education: High School Diploma or equivalent

Experience: 2–4 years of experience in Technical Support, Networking, or Wi-Fi Troubleshooting

No of Openings +1

Summary

L2 Wireless Engineer is responsible for providing advanced technical support and troubleshooting for networking, wireless, and cloud-based environments. This role focuses on diagnosing connectivity issues, analyzing network performance, supporting SaaS platforms, and ensuring customers receive timely and effective solutions. The ideal candidate will possess strong networking fundamentals, troubleshooting expertise, and a customer-first mindset.

Roles and Responsibilities

• Troubleshoot networking, wireless, and cloud-related issues
• Analyze connectivity problems involving TCP/IP, LAN/WAN, DNS, DHCP, ARP, and VLANs
• Support Wi-Fi environments and troubleshoot coverage, roaming, throughput, and performance issues
• Utilize packet capture and log analysis tools to identify root causes
• Work with REST APIs and remote management protocols to support customer environments
• Perform issue replication, root cause analysis, and performance monitoring
• Document troubleshooting steps, solutions, and best practices
• Collaborate with cross-functional teams to resolve complex technical issues
• Provide technical guidance and recommendations to customers
• Contribute to knowledge base articles and process improvements

Required Skills

• Strong knowledge of TCP/IP networking fundamentals
• Understanding of LAN/WAN technologies, switching, VLANs, NAT, DHCP, DNS, and ARP
• Experience troubleshooting Wi-Fi and wireless networking environments
• Knowledge of WLAN architectures and 802.11 standards
• Familiarity with REST APIs, JSON, and Postman
• Strong troubleshooting and analytical skills
• Experience with packet capture and network analysis
• Excellent written and verbal communication skills
• Customer-focused mindset and ability to explain technical concepts clearly
• Ability to work independently and within global teams

Desired Skills

• CCNA, CompTIA Network+, or equivalent certifications
• Experience supporting SaaS environments
• Familiarity with TR-069 (CWMP)
• Experience using Wireshark or similar packet analysis tools
• Linux command-line experience
• Basic SQL knowledge for troubleshooting and log analysis
• Knowledge of wireless security protocols, QoS, MU-MIMO, and band steering