L2/L3 Application Support (Actimize)

Job Description – L2/L3 Application Support (Actimize)

Role: L2/L3 Application Support – Actimize

Experience: 5–12 Years

Location: Chennai , Hyd, or Vizag

Shift Timing: 1:30 PM – 10:30 PM

Joining: Immediate Joiners Only

Job Description :

We are looking for an experienced L2/L3 Application Support professional with strong expertise in Windows Server, IIS, and Actimize applications. The candidate will be responsible for application support, troubleshooting, deployment, vulnerability handling, and maintaining Actimize-based applications in a production environment.

Key Responsibilities

• Provide L2/L3 application support for applications hosted in a Windows Server/IIS environment.

• Install, configure, and maintain Microsoft IIS.

• Troubleshoot and resolve issues related to IIS-based applications.

• Monitor application health and perform root-cause analysis for production issues.

• Handle and remediate security vulnerabilities in IIS environments.

• Work with Windows Server and execute Windows commands for application troubleshooting and support.

• Support Actimize applications and components in production environments.

• Work with Actimize RCM, SAM, and CTR modules.

• Provide support for DART View and Actimize workflows.

• Work with AIS Modeler and AIS Server.

• Handle AIS packages/processes and deployment activities.

• Coordinate with development, infrastructure, database, and other support teams for issue resolution.

• Perform incident management, problem management, and production support activities as required.

• Maintain proper documentation for incidents, resolutions, deployments, and support activities.

Mandatory Skills

• 5–12 years of overall IT experience.

• Strong experience in L2/L3 Application Support.

• Hands-on experience with Windows Server and IIS.

• Experience in IIS installation, configuration, troubleshooting, and vulnerability remediation.

• Good knowledge of Windows commands.

• Hands-on Actimize experience is mandatory.

• Experience with Actimize RCM, SAM, and CTR modules.

• Knowledge of DART View, Actimize Components, and Actimize Workflow.

• Experience with AIS Modeler and AIS Server.

• Experience with AIS Packages/Processes and deployment.

Important Submission Criteria

• Actimize experience is mandatory. Profiles without Actimize experience should NOT be submitted.

• Only Immediate Joiners will be considered.

• Candidate must be available to work from Chennai or Vizag.

• Candidate should be comfortable with the 1:30 PM – 10:30 PM shift.