L2/L3 Support, Middleware COTS applications

K&K Talents is an international recruiting agency that has been providing technical resources in the European region since 1993. This position is with one of our clients in United Kingdom who is actively hiring candidates to expand their teams.

Role: L2/L3 Support, Middleware COTS applications

Location: Stevenage, UK (Hybrid)

Employment type: Full Time Permanent

Skill Required:

Application Management Services (AMS) experience in a managed services or enterprise support environment.

Understanding of ITIL-aligned incident, problem, change, release, service request, configuration and knowledge management processes.

relevant IT experience, including hands-on AMS/application support for enterprise applications.

Experience supporting multiple COTS/business applications; exposure to multiple tools such as TIBCO, SLM, Tracker & Simplicio or similar is preferred

API Integration and Message Queues knowledge is good to have

Strong troubleshooting skills across application, interface, data, access, configuration and environment issues.

Working knowledge of ITSM/ticketing tools, CMDB practices, SLA/KPI reporting, dashboarding and operational governance.

Ability to analyse logs, coordinate with infrastructure/database/security teams and manage dependencies with product vendors

Note: Applicants for employment in United Kingdom should possess work authorization which does not require sponsorship by the employer for a visa