L3 Application Support

About Us

Tentacle Tech is an IT and software development consulting company serving some of Malaysia's largest enterprises. We deliver technology solutions, software development services, and IT consulting across multiple industries. We are looking for a talented professional to join our growing team.

The Role

We are seeking an experienced L3 Apps Support professional to join our team on-site at Menara Southern Bank (MSB). This is a great opportunity for a technically skilled individual to provide advanced application support within the technology sector, working across systems, databases, and cross-functional teams to keep critical applications running smoothly.

What You'll Do

• Respond to user inquiries and provide technical support via phone, email, or Teams in a timely and professional manner
• Diagnose and troubleshoot software, hardware, and network issues reported by users
• Identify and escalate complex technical issues to appropriate teams or senior technicians
• Document customer interactions, including issue details and resolutions, clearly and concisely
• Collaborate with product development and quality assurance teams to improve product performance
• Contribute to technical support documentation, including FAQs and knowledge base articles
• Assist in training and mentoring junior technical support staff and participate in on-call rotation

What We're Looking For

• Bachelor's or Master's degree in Computer Science, Software Engineering, or a related field
• Minimum of 5 years' experience in a technical support role, preferably within a software or technology company
• Strong knowledge of computer systems, software applications, Linux, and networking concepts
• Experience creating REST/SOAP based web services and working with front-end technologies such as Java or .NET
• Strong knowledge of databases such as MySQL or MS SQL, and experience deploying application packages in Linux
• Excellent communication skills with the ability to explain technical concepts to non-technical users
• Strong analytical and problem-solving skills with the ability to work independently

What We Offer

• Competitive salary
• Opportunity to work on-site within the dynamic technology sector
• Structured training and mentorship to support your professional growth
• Career progression opportunities within a supportive and collaborative team
• Exposure to enterprise-level application support projects

How to Apply

Apply now with your latest CV, or reach out to our recruitment team to learn more.

Benefits:

• Health insurance
• Opportunities for promotion
• Professional development

Application Question(s):

• What is your Notice period?
• What is your expected salary?
• Are you Malaysian Citizen?

Experience:

• Application support: 3 years (Preferred)
• Linux/unix: 1 year (Preferred)

Work Location: In person