L3 Azure & Wintel Support Engineer

L3 Azure & Wintel Support Engineer

More Details

L3 Azure & Wintel Support Engineer - US Software Service Group L3 Azure & Wintel Support Engineer

Key skills: Windows + Azure

Experience Level: 9-12 years

Shift type 24x 5 (Rotational shifts)

Employment Type: Full-Time

Work mode: Hybrid(3 days WFO)

Work location: Bangalore

Weekend on call support(if required)

Job Summary

We are seeking an experienced L2 and L3 Support Engineer with a strong background in Windows Server administration and Azure cloud services. The role involves providing second-line technical support, incident resolution, and infrastructure operations for a hybrid IT environment.

Key Responsibilities

• Provide L2 and L3 support for Windows Server (all available from 2000- Latest) and client environments

• Troubleshoot and provide technical analysis concerning operating system, hardware, network & storage related issues on windows servers and application performance issues to resolution

• Troubleshoot and resolve incidents related to Azure VMs, storage, networking, and resource access

• Work on Azure related issues and troubleshoot/resolve as required

• Provisioning, configuring, and monitoring Azure virtual machines, storage accounts, and networking components.

• Oversee Azure Compute Services, including Virtual Machines, App Services, and Container Instances.

• Implementing security measures and managing access controls in Azure.

• Performing regular backups and implementing disaster recovery strategies for Azure resources.

• Designing, building, and scaling cloud infrastructure based on client needs.

• Ensuring cloud infrastructure and applications are optimized for performance, scalability, and security.

• Implement and manage networking solutions, including Virtual Networks, Network Security Groups, and VPN gateways.

• Perform routine health checks, patching, and system monitoring

• Develop infrastructure as code leveraging cloud native tooling to ensure automated and consistent platform deployments

• Develop and implement policy driven data protection best practices to ensure cloud solutions are protected from data loss

• Support cloud adoption of applications as they are being transformed and/or modernized

• Ensure all infrastructure components meet proper performance and capacity standards

• Stay up to date with Azure services and best practices, recommending improvements to enhance infrastructure efficiency and security

• Experience managing Azure VDIs

• Maintain and support backup solutions (Azure Backup, Veeam, etc.)

• To proactively manage all issues raised as problems and perform root cause analysis where requested

• Create and update technical documentation and standard operating procedures

• Action on alerts forwarded by the NOC team

• Coordinate with other teams and work with them to resolve the issues.

• Support compliance and security initiatives (patch compliance, antivirus, audit readiness)

• Ensure compliance with relevant industry standards and regulations

• Work on various projects and implementations as and when required.

Required Skills

• Strong experience in Wintel and cloud infrastructure support
• Proficient in Windows Server troubleshooting, AD, DNS, DHCP
• Working knowledge of Microsoft Azure services (VMs, Resource Groups, Azure AD)
• Experience with basic PowerShell scripting for automation and troubleshooting
• Familiarity with ticketing tools (ServiceNow, Remedy, etc.)
• Understanding of networking basics and firewall rules
• Service Now ticketing system knowledge

Preferred Qualifications

• Microsoft Certified: Azure Fundamentals or Azure Administrator Associate
• Experience in ITIL-based environments
• Good communication and customer service skills
• Good problem-solving skills

Collaboration with other teams and own issues and take responsibilities

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