L3 Cloud Engineer / Cloud SME

Job Title: L3 Cloud Engineer / Cloud SME

Experience: 7-12 Years

Location: Chennai / Bangalore (Other India locations may be considered)

Employment Type: Contract – 12 Months (Extendable)

Shift: Rotational Global Support

Job Summary

We are looking for an experienced L3 Cloud Engineer with expertise in Azure, AWS, and GCP ecosystems. The role involves advanced troubleshooting, cloud architecture support, deployment guidance, automation, and technical leadership for enterprise cloud environments.

Responsibilities

• Serve as the escalation point for complex L2/L3 cloud incidents.
• Design, deploy, and optimize cloud infrastructure solutions.
• Lead cloud implementation, migration, and transformation projects.
• Troubleshoot complex networking, security, performance, and availability issues.
• Automate operational activities using Infrastructure as Code (IaC).
• Provide technical mentoring to L1/L2 support teams.
• Conduct root cause analysis (RCA) and recommend preventive measures.
• Implement cloud governance, security, and compliance best practices.
• Collaborate with global delivery and project teams.

Required Skills

Cloud Platforms

• Strong expertise in Azure, AWS, and/or GCP
• Compute, Storage, Networking, Security, IAM, Monitoring

Infrastructure & Automation

• Terraform, CloudFormation, ARM/Bicep Templates
• PowerShell, Python, Bash
• CI/CD tools (Azure DevOps, GitHub Actions, Jenkins)

Containers & Modern Platforms

• Kubernetes (AKS/EKS/GKE)
• Docker
• Container security and monitoring

Networking & Security

• DNS, VPN, Load Balancers
• Firewalls, Security Groups, WAF
• Identity and Access Management
• Cloud Security Best Practices

Monitoring & Operations

• Azure Monitor
• AWS CloudWatch
• Google Cloud Operations Suite
• ServiceNow / ITSM tools

Preferred Certifications

• Azure Solutions Architect Expert
• AWS Solutions Architect Professional
• Google Professional Cloud Architect
• Kubernetes Administrator (CKA)
• ITIL Foundation

Key Competencies

• Advanced troubleshooting skills
• Customer-facing communication
• Leadership and mentoring
• Project implementation experience
• Documentation and knowledge management