L3 Customer Support - Operations, Monee Credit

About Monee

Monee is a leading digital payments and financial services provider in Southeast Asia, with a growing presence in Latin America. Its mission is to better the lives of individuals and businesses in the region with financial services through technology.

Monee delivers a comprehensive range of digital financial products and services, including mobile wallets, payment processing, credit, banking, and insurtech. By leveraging technology and strategic partnerships, Monee aims to drive greater digital financial inclusion, convenience, and accessibility for individuals and small businesses across Southeast Asia and Latin America.

Monee is part of Sea Limited, a global technology company.

• Address and resolve escalated customer complaints, issues, and disputes effectively and efficiently

• Investigate complaints and collaborate with different teams to facilitate their resolution

• Handle special tasks to resolve customer queries promptly and effectively

• Summarize and report reasons for escalations to the operations team, analyze root causes, and recommend actions to prevent similar issues in the future

• Contribute to the team's efforts by accomplishing related tasks and providing support when needed

• At least 1-2 years experience as L3 in customer service and complaint management experience, preferably experience in financial services

• Must have good time management skills to handle assigned cases

• Excellent communication (verbal and written) and interpersonal skills

• Problem-solving and decision-making skills

• Willing to work in Mandaluyong City, Ortigas, and available for weekend shifts