L3 Engineer-Technical lead

Job Description – L3 Engineer

Job Location: Andheri, Mumbai
Position: L3 Engineer – IT Infrastructure / Hardware & Networking
Employment Type: Full-Time
Monthly CTC: ₹50,000
Expected In-Hand Salary: ₹45,000 per month

Job Responsibilities

• Handle and resolve L3-level technical issues related to IT infrastructure, hardware, software, servers, and networking.
• Troubleshoot complex LAN/WAN, TCP/IP, DNS, DHCP, VPN, router, and switch-related issues.
• Manage Windows and Linux systems, server configurations, and system performance.
• Provide technical support for escalated incidents from L1 and L2 support teams.
• Monitor network connectivity, system health, backups, antivirus, and security systems.
• Perform root cause analysis (RCA) and implement permanent solutions for recurring technical issues.
• Coordinate with vendors, clients, and internal IT teams to ensure timely issue resolution.
• Maintain incident reports, technical documentation, asset records, and service-level agreement (SLA) compliance.
• Support system installation, configuration, maintenance, and upgrades.

Required Skills & Qualifications

• Graduate or Diploma in IT, Computer Science, Hardware & Networking, or a related field.
• Relevant experience in L3 technical support and IT infrastructure management.
• Strong knowledge of networking, servers, operating systems, and troubleshooting.
• Experience with hardware maintenance, backups, antivirus, and network security.
• Good communication, problem-solving, and client-handling skills.
• Relevant certifications such as CCNA, Microsoft, or Linux certifications are an advantage.

Salary & Benefits

• Monthly CTC: ₹50,000
• Monthly In-Hand Salary: Approximately ₹45,000, subject to the final salary structure and statutory deductions.
• Provident Fund (PF): As applicable under company policy and statutory rules.
• Mediclaim / Health Insurance: As per company policy.
• Gratuity: As applicable under prevailing law and eligibility conditions.

Work Location: Andheri, Mumbai
Joining: Immediate joiners preferred.

Pay: ₹25,000.00 - ₹45,000.00 per month

Benefits:

• Health insurance
• Paid sick time
• Provident Fund

Work Location: In person