L3 IT Support Engineer

About the role

The On-Site IT Support L3 will provide advanced technical support for complex IT incidents involving desktops, laptops, printers, servers, operating systems, and related infrastructure. The successful candidate will use advanced technical knowledge, troubleshooting skills, and hands-on experience to diagnose and resolve technical issues while following established company policies, procedures, security requirements, and client service levels.

Key responsibilities

• Provide Level 3 technical support for computer hardware, software, operating systems, and server environments.
• Diagnose, troubleshoot, and resolve complex hardware and software issues.
• Perform advanced troubleshooting of desktops, laptops, printers, peripherals, and server hardware.
• Install, configure, maintain, and troubleshoot IT hardware and software.
• Provide support for server operating systems and related infrastructure.
• Perform advanced hardware diagnostics, component replacement, and system maintenance.
• Troubleshoot OEM-specific hardware and peripheral issues.
• Support multiple OEM platforms, including Dell, HP, Lenovo, Lexmark, IBM, and other assigned technologies.
• Analyze recurring and complex technical issues and implement appropriate resolutions.
• Perform root-cause analysis and recommend corrective actions.

About you

• 5–6 years of relevant IT technical support experience.
• Technical college degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• Strong hands-on experience supporting computer hardware, desktop and laptop systems, operating systems, software applications, server hardware, server operating systems, and printers and peripherals.
• Advanced troubleshooting and problem-solving capabilities.
• Experience supporting multiple OEM hardware platforms.
• Ability to independently manage complex technical incidents.
• Strong analytical and technical documentation skills.
• Excellent customer-service and communication skills.
• Ability to work within established processes, procedures, and service-level requirements.
• Native speaking capability or minimum B2 proficiency in the local language spoken in the country of assignment. English: B2 level or above may be required depending on the client contract.

About us

Excis is a global IT services and solutions provider supporting enterprise clients across multiple countries and regions. Our teams deliver onsite and remote technical support, infrastructure services, managed IT services, and end-user computing solutions to global organizations.