L3 IT Support Engineer / Senior Systems & Infrastructure Engineer

Key Skills

Advanced Server Administration (windows/linux), Enterprise Networking (routing, Switching, Firewalls, Load Balancers), Virtualization Cloud Infrastructure (vmware, Hyper-v, Aws/azure), Active Directory Architecture, Disaster Recovery Backup Solutions, Scripting/automation (powershell, Python, Bash), Security Incident Handling, Database Basics, Vendor Stakeholder Management, Itsm Process Ownership, Mentoring L1/l2 Teams

Job Description

We are seeking an experienced L3 IT Support Engineer to serve as the final point of technical escalation within our IT Operations team. This role owns the resolution of complex, recurring, and infrastructure-critical issues that require deep technical expertise across systems, networks, and cloud environments. The ideal candidate combines strong hands-on troubleshooting ability with strategic thinking driving permanent fixes, automation, and architectural improvements while mentoring L1/L2 engineers and collaborating closely with vendors and cross-functional stakeholders.

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