L3 MSP Support Technician

Location: Baguio City, Philippines (in-office)
Schedule: US Day shift aligned to Eastern Time
Employment Type: Full-time, long-term dedicated placement
Compensation: ₱90,000 to ₱120,000/month, based on experience

About the Role

PacificTSP is hiring a dedicated Level 3 Support Technician to work exclusively with one of our international MSP partners. You will be the senior technical resource for the account: designing and owning configurations, making architecture-level decisions, and serving as the final escalation point when Tier 1 and Tier 2 cannot resolve something. If a client's environment needs a policy built, a security stack reconfigured, or an outage root-caused, that is your desk.

What You'll Be Doing

• Owning and designing Microsoft 365 and Entra ID configurations, including Conditional Access policies, security baselines, and multi-tenant administration
• Building and managing Intune/MDM policy from scratch, including compliance policies, app deployment, and device configuration profiles across Windows and Apple environments
• Architecting and troubleshooting backup and disaster recovery strategy, including root-causing failed jobs and owning full restore scenarios under pressure
• Leading investigation and remediation of security incidents, including compromised accounts, phishing campaigns, and endpoint detections, end to end
• Serving as the final internal escalation point for Tier 1 and Tier 2 technicians on this account
• Writing scripts or automations (PowerShell or equivalent) to solve recurring problems rather than handling them manually every time
• Documenting architecture decisions and configurations clearly enough that other technicians can maintain them after you

What You Need

• True Level 3 MSP experience: you have designed, built, or owned infrastructure and security configurations, not just monitored or executed against someone else's setup
• Strong hands-on experience with Microsoft 365, Entra ID, Conditional Access, and Intune/MDM at a configuration and policy-design level
• Experience with RMM and PSA platforms. Direct experience with any of the following is a strong advantage: NinjaRMM, HaloPSA, Huntress, AutoElevate, Hudu, CIPP, Mosyle MDM, Cove Backup, Datto Backup, Ubiquiti networking, Check Point email security, Timus or Todyl SASE
• Scripting or automation experience (PowerShell preferred)
• Comfortable being the last line of defense on an escalation, with the judgment to know when something genuinely needs outside help versus when it is yours to solve
• Strong written and verbal English, as you will interface directly with client stakeholders on technical matters

Why PacificTSP

• You are placed as the dedicated senior technical resource on one client account, not spread thin across multiple companies
• Long-term, stable full-time role with a growing MSP
• Work directly with a North American leadership team as the technical authority on the account
• On-site team environment in Baguio, with 10 days PTO, 5 sick days, and company-funded HMO coverage that reimburses eligible medical expenses