L3 .NET Production Support Engineer

Role - L3 .Net Production Support

Experience:

Extensive experience in development related to healthcare management systems (on Facets platform).

Experience in .NET (C#, ASP.NET, SQL Server) and Guiding Care

Experience with claims processing, benefits management, and provider network management in the healthcare space.

Strong familiarity with databases and writing complex SQL queries.

Experience in system integrations, including REST APIs.

Ability to communicate with internal and external stakeholders in high-pressure situation (Major incidents / Application outage)

Technical Skills:

Proficiency in SQL, Java (for backend tasks), and working knowledge of APIs (REST/SOAP).

Experience with web services.

Experience with reporting tools such as Tableau, Power BI, or equivalent is a plus.

US healthcare is mandatory.

Usage of AI in Application Support

Must haves:

Production Support

.Net & MS tech stack

Strong Comm. Skills - should be able to lead

Provide L3 production support for Guiding Care integration workflows or any other related healthcare applications

Debug API calls, middleware logs, and SQL data issues

Conduct root cause analysis and apply minor bug fixes/patches in C#/.NET

Develop automation scripts for configuration validation and regression testing

Monitor integration endpoint performance and resolve bottlenecks

Maintain knowledge base for recurring issues and solutions

Participate in on-call rotation (24x7 model, flexible shifts)

Candidate Skill Requirements:

Candidates should possess a strong technical background with experience in:

.NET Full Stack Development

Python

Production Support (L3 Technical Support)

SQL and APIs

Experience in Facets and/or GuidingCare is needed.