L3 Production Support

• Strong debugging, scripting/automation, and root-cause-analysis experience in a production-support environment.
• Hands-on experience with core AWS services: EventBridge, Lambda, Step Functions, Systems Manager, Security Hub, IAM, Secrets Manager, CloudWatch/CloudTrail, and SNS/SES.
• Experience working with vulnerability-scanning sources.
• Experience automating ticket workflows via Jira and ServiceNow.
• API and data validation experience, including MongoDB/DynamoDB.
• ITIL-aligned problem-management and root-cause-analysis discipline in an SLA-driven, 24x5 environment.
• Willingness to serve in the L3 Saturday/holiday on-call rotation.

Preferred Qualifications

• Experience tuning incident-routing or alert-reduction.
• Experience in GxP-regulated support environments.
• Experience with compliance checks such as CIS and PCI DSS in a security-findings context.
• Looking for candidates who can join in August Month only.
• Role & responsibilities

Preferred candidate profile