L3 Technical SME (Network / Server / Storage)

L3 Technical SME (Network / Server / Storage) - Jakarta, Indonesia

Location: Jakarta, Indonesia
Position: L3 Technical SME (Network / Server / Storage)
Experience: 8+ Years
Language: English (Mandatory), Mandarin (Preferred for Senior Technical Engagements)

Job Summary

We are seeking an experienced L3 Technical SME (Network / Server / Storage) to provide advanced technical leadership and escalation support across AI infrastructure environments. The role focuses on resolving critical incidents, leading complex root cause investigations, driving automation initiatives, improving platform reliability, and ensuring optimal performance of AI and HPC infrastructure.

Key Responsibilities

• Serve as the highest level of technical escalation for network, server, storage, and platform-related issues.
• Lead complex Root Cause Analysis (RCA) and post-incident reviews.
• Drive permanent corrective actions and architectural improvements.
• Conduct performance, capacity, and reliability analysis across AI infrastructure environments.
• Automate repetitive operational tasks using scripting and infrastructure automation tools.
• Manage lifecycle activities, including upgrades, patches, firmware updates, and platform optimization.
• Work closely with OEM vendors and technology partners to resolve critical issues.
• Define and monitor SLOs, SLIs, and platform reliability metrics.
• Support Kubernetes and Slurm-based AI/HPC workloads.
• Develop operational standards, runbooks, and best practices.
• Participate in design reviews and identify architectural risks and optimization opportunities.

Mandatory Skills & Experience

• 8+ years of experience in AI Infrastructure, Platform Engineering, Storage Engineering, or Linux Administration.
• Strong expertise in:
  • Linux Administration
  • Kubernetes
  • Slurm Workload Manager
  • Server Infrastructure
  • Enterprise Storage Platforms
  • Network Infrastructure
• Hands-on experience with:
  • Python Automation
  • Ansible Automation
  • Root Cause Analysis (RCA)
  • Capacity Planning
  • Performance Engineering
  • Reliability Engineering
  • Lifecycle Management
  • OEM/Vendor Escalation Management
• Strong troubleshooting skills across compute, storage, networking, and platform layers.
• Experience with AI, GPU, HPC, or large-scale enterprise environments.
• Excellent communication and stakeholder management skills.

Preferred Skills

• Experience supporting NVIDIA GPU infrastructure and AI environments.
• Exposure to cloud-native platforms and hybrid cloud architectures.
• Knowledge of observability tools such as Prometheus, Grafana, ELK, or OpenTelemetry.
• Experience with Infrastructure as Code (IaC) and DevOps methodologies.
• Mandarin language proficiency for senior technical discussions, workshops, and stakeholder engagements.

Required Experience Matrix

Skill Area Experience AI Infrastructure 8+ Years Linux Administration 8+ Years Kubernetes 8+ Years Slurm 8+ Years Storage / Platform Engineering 8+ Years Python / Ansible 8+ Years RCA & Problem Management 8+ Years Capacity & Performance Analysis 8+ Years OEM Escalation Management 8+ Years

Candidate Profile

• Proven experience operating mission-critical AI, HPC, or enterprise infrastructure.
• Strong analytical and troubleshooting capabilities.
• Able to lead technical investigations and mentor junior engineers.
• Excellent documentation and communication skills.
• Comfortable interacting with customers, vendors, and senior technical stakeholders.

Work Location: Jakarta, Indonesia
Experience Required: 8+ Years
Languages: English Required, Mandarin Preferred
Notice Period: Immediate to 30 Days Preferred
Employment Type: Full-Time / Contract (as applicable)

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.