L3 Technical Support

Job Title: L3 Technical Support Specialist

Location: Philippines/India/LATAM/Colo (Remote)

Company Information: Daniel P. O’Reilly and Company (DPO&Co) is a boutique strategy consulting firm that specializes in rapidly delivering value to our clients. We engage exclusively with Private Equity firms on Operational Improvement, Due Diligence, Market Sizing, and Value Creation projects similar to those done at McKinsey, Bain, A.T Kearney, BCG, etc. Additionally, our BPO (Business Process Outsourcing) services are specifically targeted to mjid-market clients to improve any inefficiency in the back-office functions by leveraging time zone difference. BPO performs several services, including Finance & Accounting, CRM, Supply Chain, Data Analytics, HR, Admin functions, and many more based on our clients’ specific needs. After several successful years and completing over 170 engagements, we have also entered the Principal Investing arena, closing our first deal on a Printed Circuit Board Manufacturing company in September 2020. The team spans globally with team members in Chicago, Puerto Rico, Denver, Colombia, Philippines, India, and Indonesia. Our BPO team has tripled since 2020 and we are looking for new team members who could elevate our team’s experience and skills to the next level!

Position Summary

Provide day-to-day technical support for company employees, administer Microsoft 365 and endpoint management systems, resolve user issues, maintain documentation, and support IT operations across multiple business locations. The position serves as the primary escalation point for end-user support and works closely with the IT Manager

Primary Responsibilities

• Manage and resolve end-user support requests.

• Administer Microsoft 365, including Entra ID, Exchange Online, Teams, SharePoint, and OneDrive.

• Manage Windows devices through Microsoft Intune and Autopilot.

• Provision and deprovision of user accounts, licenses, and access permissions.

• Support endpoint security, email security, and compliance initiatives.

• Maintain technical documentation, asset records, and standard operating procedures.

• Support business applications and assist with acquisitions, integrations, and technology projects.

• Troubleshoot all issues hardware and software

• Troubleshoot and resolve internet and other network related issues

• Escalate complex issues to the IT Manager when appropriate. There is no other escalation points, most issues will need to be resolved by the IT support specialist

Qualifications Required

• 4+ years of Microsoft 365 admin experience, with a focus on L2/L3 issues.

• Experience with Microsoft Intune device management.

• Strong Windows troubleshooting skills.

• Excellent communication and customer service skills.

• Ability to work independently and manage competing priorities.

• Resourceful enough to figure out most issues on your own.

Basic Job Requirements

• Conform to our values: honest with integrity, humble, respectful, fair, committed, and has exceptional analytical skills

• Structured thinker: Capable of providing structure and order to what is often a vast amount of information; successful candidates do not lose sight of the high-level strategy and organize thoughts and activities in a logical manner

• Results-oriented: The successful candidate carefully examines the intended impact of action and understands that our firm’s activities must lead to actions, which in turn lead to measurable results for both our clients and our firm

• Team player: Thrives on engaging in discussion with colleagues to develop impactful solutions; reaches out proactively to others for input; works as a thought partner

• Detail-oriented: An individual who takes personal pride in being certain that all aspects of an assignment are completed correctly

• Excellent organizational, communication, and interpersonal skills; able to communicate confidently and professionally within the organization

• Candidates must be able to produce results in a fast-paced, intellectually intense, client-oriented environment – will be judged on outputs, not inputs

• Strong communication to convey complex concepts in PowerPoint, emails, and verbally

• Strong Microsoft Excel skills to help other team members solve the problem

Interested candidates should submit a resume and cover letter to HR at [email protected]

Please visit our website at www.dpoandco.com to learn more about us