Lab Service Representative

Company Description

Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford's care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation's most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus.

Job Description

What You Will Do:

• Be the problem-solving superhero for our laboratory customers! Identify and tackle their needs with clear, empathetic communication that makes them feel heard and valued.
• Master the phones by handling inquiries like a pro—answering questions about test requests, submission requirements, and result statuses with confidence and a friendly touch.
• Become a data detective using our information systems to gather insights and track client interactions with efficiency and precision.
• Own the specimen game by collecting, handling, and preparing specimens with accuracy and compliance—because precision matters when it comes to patient care.
• Bring your A-game daily by demonstrating sustained competency, reliability, productivity, and genuine compassion in everything you do.

Qualifications

What You Will Need

Required Qualifications

• High school graduate.
• Two to three years of clinical laboratory experience with a working knowledge of specimen collection, handling, preparation, and workflow.