Lab Support Engineer

Roles& Responsibilities

• Provide technical operational support for laboratory-based systems to ensure scientists can perform daily activities efficiently
• Build, configure, and validate laboratory IT systems and instruments, ensuring proper integration across applications such as LIMs, ELN, CDS, and equipment imaging systems
• Collaborate cross-functionally with Science, Facilities, Quality, and IT teams to deliver and support new lab technologies and infrastructure
• Develop basic scripts or automation tools to streamline lab workflows, data transfers, and reporting processes
• Participate in validation and qualification processes for lab systems in accordance with GxP and internal compliance standards
• Maintain accurate documentation and system inventory (CMDB) while partnering with strategic vendors to evaluate emerging lab solutions
• Identify opportunities for continuous improvement and innovation within digital lab environments

Education & Experience:

• Proven technical hands-on experience with lab systems, including setup, configuration, and troubleshooting (not purely functional or BA-level experience)
• Experience supporting or implementing LIMS, ELN, or other scientific informatics systems, preferably within a GxP-regulated environment
• Understanding of lab instruments, imaging systems, and data acquisition tools; ability to support system connectivity and integration
• Exposure to validation and qualification activities (e.g., IQ/OQ/PQ) and familiarity with common documentation practices
• Basic scripting or automation experience (e.g., Python, PowerShell, or similar)
• Ability to work collaboratively across lab and IT functions to translate user needs into technical solutions
• Strong communication and stakeholder management skills, with attention to detail and documentation accuracy
• Bachelor's degree in Computer Science, Engineering, or a related technical disciplineor equivalent experience
• Experience working in a pharmaceutical, biotech, or healthcare IT environment supporting laboratory operations
• Knowledge of GxP validation frameworks and computerized system lifecycle processes (CSV, 21 CFR Part 11)
• Familiarity with instrument integration, imaging solutions, and lab network infrastructure
• Experience supporting 1st/2nd line incidents within a regulated lab environment using ticketing/CMDB tools
• Strong balance of LIMS administration and hands-on laboratory systems experience