Laboratory Account Executive

Purpose of the Job:

We are seeking an experienced and passionate Laboratory Account Executive to drive sales, manage key client relationships, and grow revenue for a lab or diagnostic company by understanding customer needs and positioning products or services to meet those needs, acting as the primary liaison between the client and internal teams to ensure satisfaction and meet financial goals.

Key Responsibilities:

• Travel frequently within assigned territories to meet with potential and existing clients, including hospitals, clinics, doctors’ offices, and other healthcare professionals, to promote and sell clinical services.
• Initiate and arrange appointments with customers to present company products and services, effectively persuading clients to make purchases.
• Identify customers’ needs and recommend appropriate company products that best fulfill those needs.
• Maintain strong working relationships with clients by providing exceptional after-sales service and support.
• Gather competitive intelligence, including bid situations, pricing data, and bundling arrangements, to assist in negotiating pricing contracts for assigned services.
• Conduct market research on competitors’ products, pricing strategies, and market success to inform sales approaches.
• Continuously improve product knowledge and sales techniques to enhance performance.
• Travel throughout the assigned territory to solicit orders and engage with customers either in-person or by phone.
• Organize conferences and group events to communicate field insights, enabling the company to develop targeted strategies and products for the Quality and Safety Testing market.
• Coordinate client-related issues across departments such as sales, service, support, customer service, marketing, and finance to ensure a seamless customer experience.
• Stay informed about healthcare service activities within the designated area and manage work schedules, including weekly and monthly planning, to optimize territory coverage.

Requirements:

• Bachelor’s degree in Medical Technology, Molecular Biology, Marketing, Communications, Medical Office Management, or related field is preferred
• ​At least 2 years of experience as a medical representative or similar role
• Medical Technologist with a background in laboratory/Molecular procedures is preferred but not required
• Excellent organizational and consultative sales skills
• Effective communication and negotiation skills
• Exceptional customer service skills