Laboratory and Quality Control Manager

Job Summary

The Laboratory and Quality Control Manager holds combined ownership of the metrology/calibration laboratory and the broader quality control function across both Phillips Screw Company (PSC) and Wrentham Tool Group (WTG). This role is responsible for maintaining the laboratory's ISO/IEC 17025 accreditation and A2LA standing, ensuring the accuracy, traceability, and integrity of all measurement, calibration, and gaging data used to verify product and tooling conformance, while also owning day-to-day quality control processes, SOPs, and the ISO 9001 quality management system across both business units. The Laboratory and Quality Control Manager is the single point of accountability connecting lab-generated measurement data to PSC and WTG's quality decisions, and champions a culture of measurement rigor, quality discipline, and continuous improvement across both sites.

Responsibilities and Duties

• Own and manage quality control systems, standard operating procedures (SOPs), and processes across both PSC and WTG to ensure consistent product quality and full compliance with ISO 9001 and ISO/IEC 17025 standards.

• Own and maintain the calibration/metrology laboratory's quality management system in full compliance with ISO/IEC 17025, serving as the primary technical point of contact for A2LA accreditation, annual A2LA lab audits, surveillance visits, and recertification cycles.

• Perform internal audits of the QMS and manufacturing processes at both PSC and WTG to identify non-compliance and implement corrective actions.

• Plan, schedule, and perform calibration and verification of laboratory and production measurement equipment across both sites, ensuring all equipment remains within calibration and is fully traceable to national/international standards (e.g., NIST).

• Maintain and control the laboratory's measurement uncertainty budgets, calibration procedures, and equipment master records.

• Operate and maintain precision measurement equipment such as Starrett HDV 300, Pratt & Whitney super-micrometers, optical comparators, and other linear/dimensional measurement systems.

• Collect, analyze, and report on quality and laboratory data, measurement system analysis (MSA/Gage R&R), and key performance metrics across PSC and WTG to identify improvement opportunities and support strategic decision-making.

• Investigate out-of-tolerance conditions and measurement discrepancies; lead root-cause analysis and corrective/preventive action (CAPA) for laboratory- and production-related nonconformances.

• Lead and engage customers to gather product feedback and investigate customer complaints, driving internal improvements across both business units.

• Develop and execute quality improvement initiatives using structured problem-solving methodologies, fostering a culture of continuous improvement across PSC and WTG.

• Develop, document, and maintain laboratory and quality control SOPs, work instructions, and training records; train and mentor lab and quality technicians on calibration methods and quality standards.

• Develop quality metrics based on corporate objectives, spanning both PSC and WTG, and post them for review across the organization.

• Manage relationships with external calibration vendors, accreditation bodies, and auditing agencies.

Qualifications

• 7-10 years of combined quality control and calibration/metrology laboratory experience in a manufacturing environment required.

• Direct experience with ISO/IEC 17025 laboratory accreditation requirements and ISO 9001 quality management systems; A2LA audit experience strongly preferred.

• Bachelor's Degree in a technical field is a plus, but not required

• Ability to analyze complex data, identify patterns and implement effective solutions to quality issues

• High level of conscientiousness and meticulous attention to detail to ensure high standards are met and maintained.

• Experience leading and mentoring lab and quality technicians, and collaborating cross-functionally with manufacturing, engineering, and quality teams across multiple sites.

• Knowledge of quality management software, analytical tools and core quality management principles

• Knowledge of manufacturing processes, fabrication methods and tool design is a plus

• Strong verbal and written communications skills

• Strong understanding of Lean manufacturing principles, with demonstrated ability to lead targeted improvement events and champion quality focused continuous improvement initiatives, is preferred.

• Strong linear measurement experience. Familiarity with measurement equipment like Starett HDV 300, Pratt & Whitney Super-micrometer and Optical Comparators

Additional Notes

• Position is full-time/on-site at our Bellingham, MA plant, with regular travel to our Amesbury corporate office to support PSC quality operations.

• This role carries dual-site accountability: quality control and laboratory ownership for both PSC (Amesbury) and WTG (Bellingham).

• Competitive pay, paid time off, 401(k) program with company match, medical/dental/vision insurance programs, life/AD&D insurance, short/long term disability insurance.

Pay: $100,000.00 - $140,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person