Laboratory Manager

Essential Position Duties

• Conducts performance evaluations for departmental staff supervisors, technologists, phlebotomists and others and reviews evaluations for all staff personnel.
• Ensures employee compliance with all company policies.
• Reviews payroll, incident, accident and corrected reports.
• Conduct department and employee meetings when necessary.
• Promotes open door policy of communication for all lab employees.
• Performs employee counseling when necessary.
• Reviews department schedules for weekdays, weekends and holidays.
• Serves as a contact for human resources issues.
• Ensures that incident reports are completed and Human Resources notified within 24 hours of the reported incident.
• Reviews all purchase orders originating in the laboratory area.
• Serves as primary contact for all vendors and makes recommendations regarding equipment status, reagent costs, service agreements, etc.
• Reviews overdue orders report daily and submits daily requisition volume counts.
• Maintains documents of all quality assurance systems required to maintain precision and accuracy, including proficiency testing.
• Maintains the laboratory and implements new procedures as needed to ensure compliance with state regulations and all regulatory agencies (CAP, CLIA).
• Prepares laboratory expense reports and submits for approval.
• Monitors expenditures and performs cost analysis on equipment purchases/rental agreements.
• Performs assessment of the efficiency of the utilization of all resources in areas of responsibility, including personnel management, equipment/reagent evaluation and method development.
• Monitors test volumes to determine which should be sent out or brought in-house.
• Investigates and resolves client technical problems and issues.
• Promotes policy of Continuous Quality Improvement.
• Develops and assesses analytical procedures. Determines or directs feasibility studies of new procedures to ensure diagnostic value, accuracy, sensitivity and cost effectiveness.
• Maintains a safe and clean work environment according to OSHA and CLIA regulations.
• Conducts company fire drills annually. Maintains all records required for safety and risk management.
• Maintains a formal in-service education program for technical personnel in all areas related to laboratory medicine.
• Participates in the development and implementation of policies and procedures to achieve department objectives.
• Attends scientific/educational conferences and symposia to maintain required level of technical and managerial expertise for a laboratory manager.
• Communicates with sales/marketing to determine laboratory response to client needs.
• Provides timely information regarding any delays in turnaround times or client issues.
• Maintains all documentation required by regulatory agencies, including quality control, maintenance and service records, and all documentation required for general operation of the laboratory.
• Provides on-call support to the laboratory.
• Identifies and pursues self-improvement needs.
• Seeks coaching/mentoring when appropriate.
• When needed, the Manager may need to perform bench work.
• Performs other duties as assigned.

Compliance Responsibilities

• Complies with applicable legal requirements, standards, and procedures including, but not limited to, those within the Compliance Process, Code of Conduct, and Corporate Integrity Agreement (CIA).

• Provides leadership and support for the Compliance process within management area.

• Promotes adherence to applicable legal requirements, standards, policies and procedures as specified within the Compliance Process, Code of Conduct, HIPAA and CIA within management area.

• Distributes compliance-related materials within management area.

• Ensures timely and accurate reporting and responses to compliance-related issues and monitors the implementation of corrective action plans related to such issues.

• Ensures that staff participates in orientation and training programs including, but not limited to, all required compliance and HIPAA courses and relevant policies and procedures, and that such training is properly documented.

• Provides open lines of communication regarding compliance issues within management area, ensures that retaliation against staff who report suspected incidences of non-compliance does not occur.

• Participates in monitoring and auditing activities and investigations and implementing quality improvement process, as required.

• Completes performance reviews and determines compensation and promotions based on the accomplishment of established standards that promote adherence to compliance and quality standards.

• Participates in required orientation, Compliance and HIPAA training programs.

• Prepares compliance reports, as required.POSITION QUALIFICATIONS Core Competencies/Skill Sets

• Strong verbal and written communication skills.

• Strong planning and organization skills.

• Demonstrates understanding of healthcare staffing dynamics.

• Applies sound business judgment in decision making.

• Demonstrates critical analysis and complex problem solving skills.

• Demonstrates ability to manage highly confidential and proprietary information.

• Proficient in computer skills that include spreadsheets, presentations and word processing software and Microsoft Office required.Professional Experience/Educational Requirements

• Bachelor’s Degree required; MT(ASCP or equivalent) required.

• Seven (7) years clinical laboratory experience and four (4) years supervisor/managerial experience required.

• Solid managerial, technical, interpersonal, fiscal, problem-solving and organizational skills are essential.

• Must have excellent customer relations skills.

• Knowledge of federal, state, local and accreditation agency regulations.Certification/Licensure

• Must qualify under CLIA regulations as a general supervisor.