Laboratory Network Manager - Support Services

Primary City/State:

John C Lincoln - 250 E Dunlap Ave Phoenix, AZ 85020

Category:

Administrative Support

Shift:

Day

Department:

LAB Administration

• Location: Role Requires Travel to All HonorHealth Laboratory Locations

• Hours: Full-Time Days, Monday-Friday

• Three Years as a MT or MLT and 5 Years Working in Hospital or Reference Lab with Phlebotomy and Send Out Oversite REQUIRED

Great care starts with great people. (Like you.)

At HonorHealth, you’ll find something special. From humble beginnings in 1927 to one of Arizona’s largest nonprofit healthcare systems, our culture is built on warmth and neighborly kindness. Behind every smile is a highly skilled professional with deep expertise and an unwavering dedication to what matters most — caring for the health and well-being of people and communities across the greater Phoenix area.

Responsibilities:

JOB SUMMARY

Provides supervisory support and provides support in areas of phlebotomy, laboratory outpatient services, specimen processing and send-outs at all hospital locations. Supports service, quality and financial metrics/initiatives as identified by the network or laboratory and continually works to improve employee engagement.

ESSENTIAL FUNCTIONS

• Develops and ensures staff training and competency is completed to meet regulatory guidelines. Oversees staffs technical performance and coaches and trains on best practices. Assists with resolving personnel issues within lab department and functions as a subject matter expert to laboratory and hospital staff. Coordinates phlebotomy and CLA internship program to ensure students receive a superior experience and appropriate training. As requested, assists in providing feedback during performance evaluations
• Continually looks to standardize and improve workflows in processing & send outs. Works with team to develop and implement HonorHealth best practices. Ensures staff provides accurate data, reporting and billing. Evaluates and implements new products for quality, effectiveness, safety and cost containment. Responsible for all procedures in Phlebotomy, Send outs and Processing
• Updates new test information into the Beaker System to ensure timely and correct resulting. Researches and provides charges and codes for miscellaneous procedures referred to outside laboratories. Maintains reference laboratory CLIA license documentation
• Provides teaching, training and competency for students, phlebotomists, PCTs and clinical lab assistants. Helps resolve Laboratory Services problems by interacting with nursing, physicians, laboratory and other hospital staff. Oversees and monitors phlebotomists’ specimens and techniques
• Assists in troubleshooting & documentation of specimen problem issues. Assists and recommends staffing levels and budgets at each hospital location.

EDUCATION

• Bachelors In a health related field Required or
• Masters In a health related field Preferred

EXPERIENCE

• 3 years years as a MT or MLT Required
• 5 years years working in hospital or reference laboratory with Phlebotomy or SendOut oversite Required

LICENSE AND CERTIFICATIONS

• Medical Technologist (AMT) - Certification MT or MLT Preferred

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