Laboratory Receptionist

Job Summary

We are seeking a dynamic and organised receptionist to join our Laboratory team! The receptionist will provide professional administrative, reception and operational support across North Group, ensuring the smooth day to day running of office functions.

Key Responsibilities

Reception & Customer Service

• Answer incoming telephone calls professionally and efficiently.
• Welcome visitors and provide a professional front of house service.
• Respond to general enquiries and direct calls appropriately.
• Monitor shared inboxes and ensure enquiries are allocated promptly.
• Take accurate messages and ensure timely follow up.
• Deliver excellent customer service to clients, suppliers and colleagues.

Administration

• Provide general administrative support across the business.
• Perform accurate data entry using company systems.
• Prepare routine correspondence and administrative documentation.
• Maintain electronic and paper filing systems.
• Scan, upload and archive documents.
• Order and maintain office stationery and supplies.
• Assist with general office coordination and organisation.

Previous experience

• Previous office experience or administrative support roles preferred.
• Strong computer skills with proficiency in Microsoft Office Suite (Word, Excel, Outlook)
• Experience with data entry and clerical tasks
• Excellent phone etiquette with the ability to communicate clearly and professionally.
• Demonstrated organizational skills with attention to detail in fast-paced settings.

As a Company we offer:

• 25 days annual leave + bank holidays
• Birthday Holiday
• Company sick pay
• Contribution towards professional memberships

Pay: From £24,454.00 per year

Work Location: In person