Laboratory Service Engineer

The Field Service Engineer is responsible for providing technical support, installation, calibration, preventive maintenance, and troubleshooting for high-precision analytical and laboratory equipment—including systems from leading brands such as Hach, Mettler Toledo, Lovibond, and related analytical lines.

Key Responsibilities & Duties

Installation & Commissioning

• Perform on-site installation, setup, and commissioning of laboratory equipment, analytical instruments, photometers, titration systems, balances, and electrochemistry meters.
• Conduct operational handovers and provide end-user training to laboratory technicians and plant operators.

Maintenance & Calibration

• Carry out routine preventive maintenance (PM) and multi-point calibration using certified reference standards.
• Issue official calibration certificates, maintenance logs, and service reports adhering to ISO/IEC 17025 standards and manufacturer guidelines.

Diagnostics & Technical Troubleshooting

• Diagnose mechanical, electronic, optical, and fluidic faults on spectrophotometers, turbidity meters, benchtop/portable meters, and automated titration setups.
• Perform component-level repairs, board replacements, optical alignment, and firmware/software updates.

Customer Support & Account Management

• Provide prompt on-site and remote technical assistance to resolve customer operational issues.
• Identify spare parts, replacement reagents, consumable needs, and service contract opportunities during site visits.
• Maintain complete documentation of service orders, time sheets, and field inventory records in the company CRM/ticketing platform.

Key Qualifications & Skills

• Education: Diploma or Bachelor’s degree in Electrical/Electronics Engineering, Mechatronics, Biomedical Engineering, Instrumentation, or Applied Chemistry.
• Experience: 2–5 years of field service experience supporting laboratory equipment, water quality analyzers, or analytical chemistry instruments.
• Technical Knowledge:
• Direct hands-on experience with Hach (e.g., DR series spectrophotometers, HQ series meters), Mettler Toledo (analytical balances, titrators, pH/ion meters), and Lovibond (tintometers, photometers, color measurement).
• Strong foundation in electronics schematics, optical calibration, and fluid/reagent handling systems.
• Requirements:
• Valid driver’s license and willingness to travel frequently to customer sites (labs, industrial plants, research facilities).
• Good command of written and spoken English for technical documentation and client communication.

Pay: Rs100,000.00 - Rs125,000.00 per month

Work Location: In person