Laboratory Services Supervisor Third Shift

Company Description Prisma Health is the largest not-for-profit health organization in South Carolina, serving more than 1.2 million patients each year across the Greenville and Columbia regions. The system is committed to improving clinical quality, expanding access to care, and enhancing the overall patient experience. Prisma Health also focuses on addressing the rising cost of health care, striving for sustainable, high-value services for the communities it serves. Guided by the purpose “Inspire health. Serve with compassion. Be the difference,” team members work in an environment that values excellence, empathy, and meaningful impact.

Role Description The Laboratory Services Supervisor is a full-time, on-site role based in Greenville, SC, responsible for overseeing daily operations within the laboratory to ensure accurate, timely, and high-quality diagnostic services. This role includes supervising laboratory staff, coordinating work schedules, monitoring workload distribution, and supporting team performance and development. The supervisor ensures compliance with regulatory and accreditation standards, maintains quality control procedures, and promotes safe laboratory practices. Daily responsibilities also include collaborating with clinicians and other departments, resolving service or quality issues, optimizing workflows, and contributing to process improvements that enhance customer and patient satisfaction.

Qualifications

• Supervisory skills with experience leading laboratory or clinical teams, including performance management and staff scheduling.
• Customer service and customer satisfaction skills, with a focus on responsiveness, problem-solving, and service excellence in a healthcare environment.
• Training and communication skills to onboard, coach, and educate team members while supporting clear, collaborative communication across disciplines.
• Knowledge of laboratory operations, quality control, and regulatory standards (e.g., CLIA, CAP, JCAHO) and adherence to safety protocols.
• Bachelor’s degree in medical laboratory science or a related field; ASCP or equivalent certification strongly preferred.
• Relevant experience in a clinical laboratory setting, including hands-on technical expertise with laboratory instruments and information systems.
• Ability to prioritize multiple tasks, use sound judgment, and support continuous improvement initiatives.
• Commitment to inclusive, team-oriented work, with strong organizational and problem-solving skills.