Laborer-Transfer Station (Temporary)

Description This position will work half-time with the Field Dental team providing school-based services and community support. The person hired will also have the opportunity to work up to an additional 20 hours per week in the float pool. When serving as a member of the float pool, the position partners with nurses, physicians, nutritionists, health services assistants, social workers and other clinic staff to provide customer service to clients and administrative support in the Family Health, Family Planning/STD’s, Immunizations, Family Support Services, Oral Health and Obstetrics programs.

Examples of Duties

CUSTOMER SERVICE: Clerks greet, screen, and triage a high volume of clients in person and on the telephone. They respond to inquiries from clients and providers regarding public health services. They provide clinic and program information that requires limited interpretation of established policies, procedures and other relevant sources to internal and external customers over the telephone, in writing and in person. May deal with sensitive and /or potentially volatile situations. Clerks monitor client flow in the patient waiting area.

CLIENT SCHEDULING AND REGISTRATION: Clerks schedule a high volume of client appointments each month and determine the type of appointment and provider needed. They monitor and adjust client and provider schedules. Clerks determine client financial status and insurance coverage.

CLIENT ORIENTATION: Clerks inform patients of their rights and responsibilities, assist with consent forms, and ascertain client’s referral needs (i.e., medical care, insurance coverage and/or basic social service needs). Incumbent understands and is able to explain complex insurance coverage and billing/payment policies and procedures to clients. Incumbent is responsible for alerting providers to issues that may be of concern, such as suspected abuse or neglect.

TECHNICAL/CLERICAL SUPPORT: Clerks utilize Windows-based and other software to register clients, determine medical coverage and eligibility, schedule appointments and generate client encounter and billing reports. Data entered will include complex text and numbers. Clerks must resolve billing errors and denials, track outstanding patient balances. Assess and collect fees. Conduct end-of-day close-out on the cash register, including balancing the cash.

PROGRAM COORDINATION: Specialized terminology and codes are used to accurately enter data and for caseload reports and billing. Incumbents create, update, and maintain charts/records. Clerks identify and correct errors to ensure data accuracy and generate daily and monthly participant statistics. Participate in team meetings and help implement clinic flow adjustments, program changes and new procedures.

OTHER DUTIES: The field dental clerk will travel to schools to record data for sealant program. The incumbent will also provide administrative support for the field dental team, including assistance in the production of program brochures. This position is part of a clerical pool and will be cross-trained to fill in for other clinic clerical positions as needed. May be trained to enter payroll data and reconcile paycheck errors. Incumbents may be required to train other staff on the duties performed by this position.

Qualifications

• Alphanumeric filing skills, basic math skills, and the ability to enter data with at least 85% accuracy and a minimum of 3000 keystrokes per hour.
• Skilled at using word processing and spreadsheet software to complete assigned clerical tasks.
• Skilled at operating automated clinical practice management systems including, but not limited to, patient look up, patient scheduling and charge entry functions.
• Skilled at providing excellent customer service with discretion, patience and professionalism in person and over the phone. Demonstrated knowledge of good customer service etiquette and concepts.
• Skilled at communicating in a pleasant, non-judgmental, respectful, culturally sensitive manner under varying levels of stress (this may include high levels of noise, limited resources, etc.).
• Skilled at handling difficult interpersonal interactions with discretion and diplomacy.
• Skilled at maintaining confidentiality.
• Skilled in the use of multi-line telephone systems as well as other office equipment including TDD machines, fax machines, copiers, label makers, and printers.
• Ability to gain functional knowledge of medical and dental terminology.
• Skilled at working as part of a team and independently.
• Ability to move up to 25 pounds from one location to another and the ability to repeatedly sit and stand throughout the day.
• Skilled in prioritizing and completing multiple tasks simultaneously.
• Skilled in problem solving.
• Skilled at working with a diverse population.
• Ability to learn, interpret, and apply complex policies and procedures.
• Skilled at adapting to changes in workload demands.
• Organizational skills.
• Skilled in providing training.

Desirable Qualifications

• Preference is given to applicants with previous health care industry experience.
• Bilingual applicants are desired.
• Working knowledge of Microsoft Publisher desired.

Supplemental Information

Contact Peg Terp for further inquiries ([email protected] or 206-296-4572)

• The position also requires a valid Washington State driver's license or the ability to travel to multiple locations with limited public transportation.
• The selected candidate will be required to pass a thorough background investigation.
• Employees are required to protect the privacy and security of protected health information as defined in State and Federal Law
• Employees are required to adhere to OSHA/WISHA guidelines including but not limited to completing their mandatory trainings on time.

Positions in this classification are represented by the International Federation of Professional & Technical Engineers, Local 17.

King County offers a highly-competitive compensation and benefits package to all eligible employees. These benefits include county-wide paid medical, dental and vision coverage for yourself and all eligible dependents (spouse/state-registered domestic partner and children) who you enroll. Benefit eligible positions include -- Career Service, Career Service Exempt, provisional and term-limited temporary (TLT) employees working 20 hours/week or the equivalent of half-time or greater. These benefits become effective on the first calendar day of the month following the month in which the employee is hired; except if the employee's hire date is the first calendar day of the month, benefits begins on the day of hire.

More information about employee benefits is available on the county's website at: http://www.kingcounty.gov/employees/benefits.aspx

County Paid Benefits Include

• Health Insurance (choice of several plans)
• Dental Plan
• Vision Plan
• Life Insurance -- lump sum equal to annual base salary
• Accidental Death and Dismemberment (basic and enhanced)
• Basic Long Term Disability (LTD) -- replaces 60% of earnings after 180-day waiting period
• Bus pass and other alternative transportation incentives
• Employee Assistance Program
• Making Life Easier Program

Retirement: Employees are covered under retirement plans provided through the Washington State Department of Retirement Systems and are covered by Social Security.

Holidays: 10 paid holidays per year plus 2 additional floating holidays administered through the vacation plan.

Leave accruals will be pro-rated for employees assigned less than a full-time FTE. Vacation With Pay Hire date through end of year 5: accrual at 12 days per year (available after

first 6 months of employment)

• Beginning of year 6: accrual at 15 days per year
• Beginning of year 9: accrual at 16 days per year
• Beginning of year 11: accrual at 20 days per year
• Beginning of year 17: accrual at 21 days per year
• Beginning of year 18: accrual at 22 days per year
• Beginning of year 19: accrual at 23 days per year
• Beginning of year 20: accrual at 24 days per year
• Beginning of year 21: accrual at 25 days per year
• Beginning of year 22: accrual at 26 days per year
• Beginning of year 23: accrual at 27 days per year
• Beginning of year 24: accrual at 28 days per year
• Beginning of year 25: accrual at 29 days per year
• Beginning of year 26: accrual at 30 days per year

Sick Leave is accumulated at the rate of one day per month. There is no restriction on the amount of sick leave that can be accumulated and carried over to subsequent years. At retirement an employee will be paid 35% of their unused, accumulated sick leave. Non-represented employees and employees in certain bargaining units will receive this benefit as a payment to a VEBA account, which pays for post-retirement health benefits on a pre-tax basis.

Other Leaves Include

• Bereavement Leave (up to 3 days/year)
• Military Leave
• Family Medical Leave
• King County Medical Leave
• Jury Duty Leave
• Organ Donor Leave
• Executive Leave (for eligible FLSA-exempt employees)

Voluntary Benefits -- available at employee option and at employee expense

• Deferred Compensation Plan (no employer match) IRS 457 Plan
• Enhanced Long Term Disability -- reduce waiting period/increase monthly
• benefit
• Additional Life Insurance -- 1 to 4 times your base annual salary for yourself and 50% of your enhanced amount for your spouse/domestic partner; and $10,000 for each child
• Additional Accidental Death and Dismemberment coverage for employee and family
• Credit Union membership
• Flexible Spending Accounts – Health and Dependent Care
• HRA Voluntary Employee Beneficiary Association (VEBA) Trust upon retirement

NOTE: This is a general description of the benefits offered through employment with King County, and every effort has been made to ensure its accuracy. If any information on this document conflicts with the provisions of a collective bargaining agreement (CBA), the CBA prevails. Also, in the event of any incorrect information in this document, applicable laws, policies, rules, CBAs or official plan documents will prevail.

01

Please indicate your experience working in a clinic or medical/dental office.

• None
• Some (6 mo to 1 yr)
• Considerable (1 to 2 yrs)
• Extensive (more than 2 yrs)

02

Please indicate your experience operating automated clinical practice management systems including, but not limited to, patient look up, patient scheduling and charge entry functions.

• None
• Some (6 mo to 1 yr)
• Considerable (1 to 2 yrs)
• Extensive (Over 2 yrs)

03

Please indicate the other types of clinic activities you have performed. (Check all that apply)

• Not Applicable
• Explain Insurance Coverage and Billing/Payment Policies/Procedures.
• Ascertain Clients Referral Needs (i.e., medical care, insurance coverage and/or basic social service needs.)
• Alert Providers to Issues of Concern (i.e., suspected abuse/neglect.)

04

Please indicate your skill level with Microsoft Access

• Beginner
• Intermediate
• Advanced

05

Please indicate your skill level with Microsoft Excel.

• Beginner
• Intermediate
• Advanced

06

Please indicate your skill level with Microsoft Publisher

• Beginner
• Intermediate
• Advanced

07

Please indicate your skill level with Microsoft Word.

• Beginner
• Intermediate
• Advanced
• Required Question