LabVantage LIMS - Support Analyst

Must Have Technical/Functional Skills

LIMS, ITIL, Labvantage, Java, SQL,

Roles & Responsibilities

Position Overview

We are seeking a highly skilled LabVantage LIMS Developer & Support Engineer responsible for delivering high-quality LabVantage LIMS solutions, enhancements, and integrations while also providing functional and technical support to business users. This hybrid role combines hands-on development (70%) with application support and maintenance (30%) to ensure the smooth operation, customization, and continuous improvement of laboratory workflows within the LabVantage environment.

The ideal candidate will collaborate closely with US-based business stakeholders, architects, product owners, and cross-functional teams, ensuring alignment with enterprise architecture, business objectives, and best practices.

Key Responsibilities

Development Responsibilities (70%)

• Design, configure, and develop LabVantage LIMS components, including workflows, master data, instrument integrations, sample life cycles, and user interfaces.
• Customize LabVantage modules using Java, JavaScript, SQL, and LabVantage configuration tools.
• Develop enhancements, new features, and optimized solutions that align with laboratory business requirements.
• Build and maintain RESTful API integrations with external systems such as instruments, ELN, ERP, and data warehouses.
• Perform data modeling, schema development, and data migration activities (XML, JSON, relational databases).
• Contribute to application architecture, design discussions, and solution documentation.
• Work with DevOps teams to design, implement, and maintain CI/CD pipelines for efficient build and deployment processes.
• Introduce modern technologies and development practices to improve performance, scalability, and reliability.
• Participate in agile ceremonies and contribute actively to sprint planning, estimation, and delivery.

Support Responsibilities (30%)

• Provide L2/L3 support for LabVantage applications, ensuring timely resolution of incidents, service requests, and user issues.
• Troubleshoot configuration, data, workflow, and integration-related problems.
• Monitor application performance and ensure system health, availability, and reliability.
• Analyze recurring issues and identify long-term fixes or enhancements to prevent future incidents.
• Support system upgrades, patches, testing, and validation activities.
• Assist laboratory users with system functionality, training, and best practices.
• Coordinate with global teams to maintain consistent and high-quality support coverage.

Required Qualifications

• 10+ years of software development experience, preferably in enterprise systems.
• 8+ years of hands-on Java development expertise.
• 5+ years of HTML, CSS, JavaScript programming for UI enhancements.
• 5+ years of experience developing or consuming RESTful APIs.
• Strong experience with data modeling, relational schemas, XML, JSON.
• Direct experience developing or supporting LabVantage LIMS applications (highly preferred).
• Experience with AWS or similar cloud platforms.
• Strong understanding of Test Automation, Continuous Integration, and agile development.
• Ability to work effectively in a fast-paced, iterative environment and manage both project and support responsibilities.

Preferred Skills

• Experience in regulated environments (GxP, Pharma, Biotech).
• Knowledge of LabVantage modules such as Sample Manager, Stability, Instrument Management, ELN.
• Familiarity with scripting for automation and data transformations.
• Strong analytical, troubleshooting, and communication skills.