L&D Manager

Summary

Duties and Responsibilities:

 Establishment Training Tools

 Compilation and updating of the requisite technical training manuals and tools per field, in collaboration with in-house specialists and the Learning & Development Director Area.

1. Updating of personal training history files of all employees in co-ordination with the Human Resources Director.

2. Is familiar with Corporate Talent Strategy issued by the Corporate Centre and ensures that they are applied accordingly.

3. Helps in coordinating and supports yearly performance reviews for supervisory staff together with the Human Resources Director.

4. Orders and organizes distribution of Training Certificates.

5. Ongoing information of arising problems or conflicts within the departments on a confidential basis.

6. Evaluates customer needs from feedback of the guest questionnaires and compiles relevant measures for correction or improvement.

 Administration

 Compiles course/training requirements.

1. Compiles and establishes course/training control instruments.

2. Compiles hotel inspection reports, on the job observance.

3. Ensures proper course material and updated job descriptions for in-house departmental Trainers are available for all departments. Continuously adapts them with relevant supervisors to their operational requirements.

4. Counselling of supervisors/employees in training matters (How to Train, etc.).

5. Establishes monthly reports according to Hotel's/regional office requirements.

6. Maintains a monthly overview of course breakdown and attendance.

7. Coordinates updating of personal files of employees together with the Human Resources Director.

8. Keeps the library updated and cares that the Hotel always disposes of proper and good quality copies. Controls the inventory on a regular basis.

9. Prepares his/her financial needs for the financial budget on a yearly basis and discusses it with his/her supervisor.

 Training

 Training of in-house departmental Technical Trainers, selecting of those to cover every required field (How to Train).

1. Conducts coordinates and supervises all kinds of internal technical training and courses of the Department Heads and supervisors.

2. Ensures that departmental training schedules are established every six months in advance.

3. Coordinates training activities with Learning and Development Area

4. Conducts General Training topics and ensures that all new employees are taken care of within the Work Supporter System (always in coordination with the Human Resources Director).

5. Ensures the general orientation during the introduction of new employees.

6. Provides support and supervises the activities of the departmental Godfathers and checks regularly the proper introduction of new employees.

Qualifications

• Bachelor's degree in HR, Hospitality Management, Business Administration, or related field.
• Minimum 3-5 years of experience in Learning & Development, preferably in hospitality.
• Strong training facilitation, coaching, and presentation skills.
• Experience in designing and implementing learning and development programs.
• Good communication skills in English and Thai.
• Proficient in Microsoft Office and learning technologies.
• Passionate about people development and continuous learning.