Landscape Account Manager

ABOUT WASSON

Wasson has been designing and building better backyards since 1977. We specialize in Outdoor Design Builds, Lawn Care and Landscape Maintenance. Our design build services create artfully crafted outdoor living areas from concept to finished space, while our Lawn Care and Landscape Maintenance crews keep them beautiful year-round. Our three Garden Center locations in Fishers, Muncie, and Union City offer everything you need to personalize your outdoor spaces with perennials, shrubs, trees, landscape supplies, houseplants, and outdoor decor. Whether you’re looking for a complete transformation or just the perfect finishing touch, Wasson has your back...yard.

Our mission: our family creates beautiful outdoor spaces for your family to fall in love with.

CORE VALUES

PRIDE We are proud of our company, our team, our facility, and our equipment. We know that attention to detail is everything and leads us to deliver the best possible experience to our customers and employees.

FOCUS We know and believe that with focus comes efficiency, profitability, and customer satisfaction.

FAMILY We always do what we say we are going to do. We focus on providing a culture of trust that is derived from following through and treating customers and employees like we would our own mother, father, sister, or brother.

THE ROLE

The Lawn and Landscape Account Manager will provide year-round management of a high-value client portfolio including landscape maintenance, enhancement projects, and customer relations management. This role serves as the primary point of contact for assigned customers while overseeing account performance, supporting operational excellence, driving business growth, and ensuring exceptional customer service.

KEY RESPONSIBILITIES

CLIENT RELATIONSHIP MANAGEMENT

• Build and maintain strong, long-lasting client relationships while serving as the primary contact for assigned accounts.
• Develop proposals, recommendations, and solutions tailored to customer needs and property goals.
• Conduct regular property visits to ensure quality standards, customer satisfaction, and proactive communication.

ACCOUNT AND PROJECT MANAGEMENT

• Manage high-value landscape maintenance accounts from contract through completion.
• Oversee account performance, contract execution, budgeting, and profitability for assigned customers.
• Support forecasting, budgeting, planning, and operational initiatives for the department.

BUSINESS DEVELOPMENT GROWTH

• Drive account growth through renewals, enhancement opportunities, upselling, and new business development.
• Generate and cultivate relationships with prospective clients to support continued business growth.
• Identify opportunities to expand services and improve long-term customer partnerships.

OPERATIONS AND TEAM COLLABORATION

• Partner closely with operations and design teams to ensure scheduling, staffing, service, quality, and production goals are met.
• Assist in developing and improving customer service standards, account management processes, and operational efficiencies.
• Collaborate across departments to ensure consistent customer experience and operational success.

FIELD RESPONSIBILITIES

• Regularly visit customer properties and job sites.
• Monitor landscape quality, enhancement progress, and maintenance performance.
• Ensure services are delivered according to customer standards and customer expectations.
• Maintain professionalism and represent the company positively during customer and site interactions.
• Perform other duties as assigned.

REQUIRED

• 3+ years of experience in landscape maintenance, account management, or a related customer-facing role in the green industry.
• Working knowledge of landscape maintenance practices and plant identification for Indiana landscapes.
• Proven ability to build customer relationships and manage multiple accounts at once.
• Experience writing proposals or estimates and working within account budgets.
• Strong written and verbal communication skills, with a professional, customer-first approach.
• Comfortable with email, Microsoft Office or Google Workspace, and CRM or scheduling software.
• Strong organizational skills, attention to detail, and follow-through.
• Valid driver’s license and a driving record that meets company insurance requirements.

PREFERRED

• Associate or bachelor’s degree in horticulture, landscape management, turf management, business, or a related field (or equivalent experience).
• Experience with commercial and/or high-end residential maintenance accounts.
• Experience with landscape business software (such as LMN, Aspire, or similar).

PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT

• Regular travel to customer properties and job sites in a company or personal vehicle.
• Ability to walk properties on uneven terrain and work outdoors in all seasons and weather conditions.
• Ability to lift up to 50 pounds occasionally.
• Seasonal schedule flexibility, including longer hours during peak spring and fall periods.

BENEFITS

We take care of the people who take care of our customers. Here’s what you can look forward to as part of the Wasson family:

HEALTH & FINANCIAL SECURITY

• Medical, dental, and vision insurance.
• 401(k) retirement plan with a 100% company match on up to 4% of your salary.
• $25,000 company-provided group life insurance.
• Voluntary short-term and long-term disability coverage.

TIME TO RECHARGE

• Paid time off (PTO), growing with your years of service.
• Seven paid holidays, including extended Christmas break.
• Paid parental leave to care for and bond with a new child.

GROW WITH US

• Education reimbursement for certificate programs, and professional certifications in areas like horticulture, landscape design, irrigation, and business.
• A team that invests in your growth, with room to build a long-term career in the green industry.

PERKS

• Generous employee discount: 35% off plants and 25% off everything else at our garden centers.
• 15% family discount for your parents, siblings, and children.
• Annual Wasson logo gear.
• Weekly pay.

Eligibility requirements and waiting periods apply. Full details are provided upon hire.

Wasson is an equal opportunity employer.