Landside operation agent

A.P. Moller – Maersk is an integrated logistics company working to connect and simplify our customers' supply chains. As a global leader in logistics and shipping, we operate in more than 130 countries and employ approximately 100,000 people worldwide.
Through our integrated logistics network, digital solutions and end-to-end supply chain services, we help customers move goods efficiently across the globe, enabling trade and supporting business growth.
We Offer
At Maersk, you'll have the opportunity to build a rewarding career in a global organisation that values collaboration, innovation and continuous learning.
As part of our team, you'll enjoy:

• Opportunities to grow your career through ongoing learning, development and internal mobility.
• The chance to work in a high-performing, global organisation at the forefront of integrated logistics.
• A collaborative, inclusive and values-led culture where your ideas and contributions are valued.
• Competitive remuneration and employee benefits.
• The opportunity to make a meaningful impact by helping shape the future of global logistics.

Key Responsibilities

• Coordinate end-to-end transport activities with customers, transport providers, ports, terminals, rail operators, depots and internal stakeholders to ensure timely and efficient service delivery.
• Manage customer enquiries proactively, providing clear communication and regular updates, particularly when operational exceptions or delays occur.
• Take ownership of operational issues from identification through to resolution, ensuring positive customer outcomes.
• Ensure compliance with company policies, operational procedures, Chain of Responsibility (CoR) requirements and audit controls.
• Monitor operational performance against KPIs and identify opportunities to improve service, productivity and cost efficiency.
• Execute daily transport operations while effectively managing capacity, service levels and customer priorities.
• Work independently, exercising sound judgement and managing competing priorities in a fast-paced environment.
• Drive continuous improvement initiatives that enhance operational performance and the customer experience.
• Support process optimisation and new business implementations where required.
• Build and maintain strong working relationships with customers, suppliers and internal stakeholders.
• Complete ad hoc operational and project-related tasks as directed by the Manager.
  Position Specifications
• Minimum 2 years' experience in transport, logistics, supply chain or freight forwarding operations, preferably within containerised import/export or landside transport.
• Understanding of Australian container transport operations, including ports, terminals, empty container parks, rail and road transport networks.
• Experience coordinating with transport providers, customers, shipping lines and internal stakeholders.
• Strong customer service, communication and stakeholder management skills.
• Proven ability to manage competing priorities and resolve operational issues in a timely and professional manner.
• High attention to detail with excellent organisational, analytical and problem-solving skills.
• Customer-focused with a proactive approach and a strong commitment to delivering exceptional service.
• Strong written and verbal English communication skills.
• Experience using CargoWise One (CW1), the Integrated Cargo System (ICS) and 1-Stop is highly desirable.
• Knowledge of Australian transport legislation, Chain of Responsibility (CoR) obligations and container logistics will be highly regarded.
• Intermediate Microsoft Office skills, particularly Excel and Outlook (PowerPoint desirable).

Location: Melbourne & Sydney

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

 

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