Lane Manager

Lane Manager

Job Posting

Chevy Chase Acura · Bethesda, Maryland · Full-time, on-site

Family-owned since 1939, Chevy Chase Acura is one of Montgomery County's oldest businesses. Alongside Acura sales and service, we run a certified collision center and our own detailing, glass, wheel and tire businesses.

The role

We’re hiring a Lane Manager to be second-in-command of our service department. You’ll run the day: dispatch the work, lead our technicians, lead our service advisors, and make sure every customer gets a fair estimate, a clear inspection report, and a car fixed right the first time. You’ll report to our Service Director and run the department when the Director is out.

What you’ll do

• Run the service department day to day, lane and shop, with our Service Director
• Dispatch every repair order and keep the shop loaded and on time
• Lead, coach and schedule our technicians and keep their Acura training current
• Lead our service advisors on estimates, promise times and customer concerns
• Own inspection quality, warranty paperwork and the department’s standards
• Close the department on assigned nights

What you bring

• 3+ years in a dealership service department (dispatcher, advisor, technician or foreman)
• 1+ year leading a team
• Acura or Honda experience preferred; Dealertrack and Xtime a plus
• Strong mechanical knowledge and the respect of a shop
• Valid driver’s license and an acceptable driving record

Pay and benefits

• Pay: $26,000 base salary plus monthly performance bonuses; expected total annual earnings $63,000–$88,000
• Bonuses paid on mechanical department hours, ACE customer-satisfaction results and video-inspection use
• Medical, dental and vision insurance; 401(k) with company match
• Paid Acura manufacturer training and leadership development
• Employee vehicle lease program and service discounts

Schedule

Five days a week, including rotating Saturdays, with some closing shifts. Our service department is open six days a week.