Language & Learning Officer

Action Foundation was established in 2005 to assist asylum seekers, refugees and other migrants in Tyne and Wear. We aim to empower refugees, asylum seekers, and other migrants to live independently through a commitment to supporting them to achieve self-sufficiency and integration into the community.

This role is part of our Language and Learning service, which supports integration through three key areas: employability workshops and advice, digital skills training, and non-accredited ESOL classes.

You will play a vital role in empowering individuals, particularly those who are learning English, to rebuild their confidence, develop their skills, feel more connected to their community, and move toward further education or employment. Working closely with the Service Manager, our volunteers, and the wider team, you will provide support and guidance to our volunteers and learners while also contributing to wider team activities and workshops that promote inclusion and opportunity.

Action Foundation is an Equal Opportunity employer, and we welcome applications from all sectors of the community, particularly those who have lived experience of migration and language learning. We also have a strong focus on safeguarding in the organisation and a DBS (Disclosure & Barring Service) check will be part of the recruitment process.

Our offices at the CastleGate are situated close to Newcastle’s vibrant Quayside.

The role will be carried out mainly in person, with key working days being Mondays, Tuesdays and Thursdays, 09:00hrs till 17:00hrs. a degree of flexibility may still be required with regards to demands of the job requiring some work on other days, weekends or evenings.

Application deadline is 17:00 on Friday 2nd October 2026

Interviews are planned to be held on Wednesday 14th October, Newcastle, NE1 2JQ

Job purpose:

The Language & Learning Officer will provide support and guidance to volunteers and learners, and work with the Project Manager to plan and organize enrolment days, enrichment activities and tailored support to learners. We believe this will be an exciting role helping people who are re-building their lives to learn a new language, meet new people, and feel part of a community. The Language & Learning officer will work within and alongside the wider Language and Learning team with the primary purpose of providing an exemplary level of support to ESOL learners and volunteers. The role may also involve supporting activities and workshops delivered by the rest of the team.

The role has three key strands:

• Volunteers’ coordination and support: working with the Project Manager, you will be

supporting volunteers in their roles and ensuring the smooth running of systems and

communications, leading to clients’ and volunteers’ satisfaction.

• Daily administrative tasks using our CRM system and other platforms to track the support provided, plan enrolments, ensure consistency of information, and notify the Project Manager of any safeguarding concerns.
• Direct support to English language learners, including session planning and occasional delivery, ad-hoc casework support, and collaboration with other organizations to provide a rich curriculum that meets the needs and desire of our learners.

Reports to: Language & Learning Service Manager

Hours: 16h per week

Location: Newcastle Office, NE1 2JQ

Contract: Fixed term 1 year contract (subject to passing a 3- month probation period). An extension to this post may be possible, subject to further project funding.

Salary Scale: £25,470 to £28,121 per annum Pro Rata plus 6% pension contribution. It is our policy to appoint new roles at the bottom of the pay scale, however in exceptional circumstances, this can be negotiated.

Annual Leave: 28 days + English Bank Holidays Pro Rata

https://actionfoundation.org.uk/wp-content/uploads/2026/09/Job-Description\_LL-Officer-Sept26.pdf

You can find the Application Form here (Job Reference 0726):

https://forms.office.com/pages/responsepage.aspx?id=ILsNIj4SREqVic7MtFdCV8U2HPyKw\_5Nm0OqH-0Oz0JURFJDWUxNVDc2OUhNRFlONlUyUFdZM0wyOS4u

If you are interested in applying and require more information about the job role, or if you would like any support in the application process, we would encourage you to contact Vanessa Montesi - [email protected] and provide your contact details. Note: We reserve the right to close this vacancy early should we receive sufficient applications.

Pay: £25,470.00-£28,121.00 per year

Benefits:

• Flexitime

Work Location: In person