Laptop Technician

• Basic up to $3,000 + OT + Completion Bonus
• 5 days work week only
• Must be good in Laptop hardware replacement & troubleshooting

About the role

Desktop Support Engineer providing IT hardware service and support on desktops and laptops for end users and corporate customers.

Key responsibilities

• Provide IT hardware service and support on desktops, laptops for end users and corporate customers
• Provide timely update to customers on service appointment, service status till closure of the services incidents
• Ensure proper parts handling and movement within the team during transit to customers
• Support and troubleshooting which includes diagnosis of hardware and software failures or problem
• Install Operation system, firmware, and bios
• Handle and manage end-user from end to end
• Handle, resolve, and keep track of assigned cases through ticketing system
• Work closely with dispatchers, leads and supervisor to ensure all jobs are completed and closed timely
• Attend new product training via Web based training

Requirement

• Minimum 'O' levels holders

• Possesses basic hardware and software knowledge

• Flexible and adaptable to change

• Enjoy working with people and prepared to take on new opportunities and experience

• Strong interpersonal and communication skills

• Vibrant and energetic personality

• Good time management skills with ability to prioritize tasks accordingly

• Good customer service mindset

• Able to work under minimal supervision

• Must be willing to travel island wide daily (roaming role), transport cost shall be reimbursed