Laser Service Engineer

Hands-on engineering role supporting advanced laser systems through installation, maintenance and customer technical support across Australia and internationally.

Install, service and troubleshoot advanced laser systems
National travel with ongoing training
Strong customer focus in research and industrial environments
 
About the company/role:
An exciting opportunity is available for a technically minded Laser Service Engineer. This full-time permanent position is responsible for the installation, commissioning, maintenance, servicing and repair of advanced laser systems and associated scientific instrumentation across ANZ. The role supports academic, research and industrial customers and requires a strong technical background, excellent problem-solving skills and a commitment to exceptional customer service. Travel is approximately 50% of the role, primarily within metropolitan locations.
 
Key Responsibilities:

• Install, commission and maintain laser systems and related equipment.
• Diagnose and repair electronic, electrical and electro-mechanical faults.
• Service ancillary equipment including chillers and gas delivery systems.
• Provide onsite and remote technical support to customers.
• Deliver customer training on equipment operation and maintenance.
• Prepare accurate service reports and technical documentation.
• Support technical demonstrations and customer evaluations.
• Identify opportunities for upgrades, service contracts and additional sales.
• Manage spare parts inventory, service quotations and CRM records.
• Ensure compliance with safety procedures and company standards.

Skills/experience:

• Tertiary qualifications in Engineering, Electronics, Mechatronics or related discipline.
• Experience servicing laser systems or other high-technology capital equipment.
• Strong electro-mechanical troubleshooting and diagnostic skills.
• Knowledge of gas systems and industrial chillers well regarded
• Excellent communication, organisational and customer service skills.
• Ability to work independently and manage multiple priorities.
• Current driver's licence and valid passport (or ability to obtain one).
• Experience with scientific instrumentation, photonics or machine vision is advantageous.
• Previous customer training or capital equipment sales support experience is desirable.

Culture/Benefits.

• Competitive salary based on qualifications and experience.
• Performance bonus program
• Company vehicle or car allowance.
• Ongoing manufacturer training locally and overseas and professional development.
• Opportunity to work with advanced scientific and photonic technologies.
• Varied role combining workshop, office and customer site activities.

How to Apply:
If you believe your skills and experience align with this opportunity, please apply now with a cover letter and detailed resume.
We look forward to hearing from motivated engineers who are passionate about technology, customer support and continuous learning.
If you have any questions, please contact Susan at [email protected].  

With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil & Gas, Power & Renewables, Chemicals, Construction & Infrastructure, Life Sciences, Mining and Manufacturing sectors worldwide. With more than 80 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients.