Laser Technical Support Engineer

LASER TECHNICAL SUPPORT ENGINEER

Kinetic Engineering Design Ltd is a well-established and highly respected global leader in the design, manufacture and export of precision CNC Plasma and Laser cutting machinery. We pride ourselves on engineering excellence.

We are seeking a motivated and hands-on Laser Technical Support Engineer to support customers using large-format CNC fibre laser cutting systems. This role is responsible for developing and optimizing cutting applications, providing customer training, troubleshooting process-related issues, and delivering technical support to maximize machine performance and productivity.

The ideal candidate enjoys working directly with customers, solving technical challenges, and travelling to manufacturing facilities.

This is a full-time permanent position, based in Albany on Auckland's North Shore.

Key Responsibilities

• * Develop and optimise laser cutting parameters for a wide variety of materials and thicknesses.
• * Train customer operators and maintenance personnel on machine operation, programming, safety, and best practices.
• * Provide on-site and remote technical support to customers.
• * Diagnose and resolve process, programming, and machine performance issues.
• * Assist customers in improving productivity, cut quality, and overall machine efficiency.
• * Perform machine evaluations and verify cutting performance.
• * Work closely with engineering, service, and sales teams to improve customer satisfaction and product performance.
• * Document customer visits, technical findings, and training activities.
• * Overseas travel to support customers.

Qualifications

• * Associate or bachelor's degree in mechanical engineering, Manufacturing Technology, Industrial Technology, or a related field, or equivalent experience.
• * Experience with industrial fibre laser cutting systems.
• * Strong understanding of laser cutting processes, materials, and machine operation.
• * Ability to read mechanical drawings and understand manufacturing processes.
• * Familiarity with CNC controls, CAD/CAM software, and nesting software is preferred.
• * Strong troubleshooting and problem-solving skills.
• * Excellent communication and customer service skills.
• * Self-motivated with the ability to work independently while traveling.

Preferred Experience

• * Fibre laser cutting applications.
• * CNC programming and machine operation.
• * Industrial automation or manufacturing environments.
• * Metal fabrication or structural steel processing.

About You:

First and foremost, you are a proactive team player with a "team-first" mindset. You hold yourself to high work standards, possess sharp attention to detail, and have the discipline to follow testing procedures precisely.

Given the innovative nature of our development schedule, you must be able to thrive under pressure, think on your feet, and tackle technical challenges head-on—all while maintaining a positive and energetic attitude. Clear communication skills are a necessity, as you will work collaboratively with our design and engineering teams to ensure our machinery meets world-class standards.

What We Offer:

Competitive remuneration package.

Varied, challenging, and cutting-edge work in a global industry.

Health Insurance (available after 3 months of service, subject to eligibility).

Requirements:

Applicants must currently reside in and have the legal right to work in New Zealand and be available to start as soon as possible.

If you feel that you have what it takes, then we want to hear from you!