Last Mile Operations Manager

About Cainiao Group

Cainiao Group was established in 2013, incubated in Alibaba's largest global e-commerce ecosystem, and is the global leader in the e-commerce logistics industry.

Our business covers international express delivery, global supply chain, and overseas local services. Through its disruptive solutions and products such as "10-day delivery with 5 dollars" and "5-day global delivery," Cainiao helps small and medium-sized enterprises engage in cross-border trade. Serving more than 200 countries and regions and apply "technological genes" to every aspect of logistics operations. It has also established the world's largest digital station network.

Job Description

Reporting to the Last Mile Regional Operations Manager.

Team management

• Management of a team of 10 people.

• Organization of work shifts, team scheduling and vacations/absences.

Organization of operations

• Programming of daily and weekly operations according to the projection of parcels and the capacity of the partners.

• Control of backlog and residence time of parcels.

• Coordination with internal teams: Linehaul, Sorting Center, Commercial Team, Quality, Projects, etc.

Partnership management

• Coordination of delivery partners: capacities, scheduling of work days, etc.

• Management of distribution of distributors.

• SLA control and reporting.

Costs control

• Monitoring and control of the costs of routes and deliveries.

• Implementation of improvements to increase productivity and reduce costs.

QA

• Control of quality indicators and customer satisfaction

• Coordination with the quality team for the daily and weekly monitoring of quality KPIs.

Job Requirements

Experience

• 5 years in similar position

Mandatory Knowledge

• Fluent English written and spoken.

• Pack Office : Excel, Word, PowerPoint.

• WMS user experience

• KPI Management and result orientation

• Reporting and root causes analyses

Confirmed skills

• Cost Management Experience.

• Leadership : Local team and partner's teams.

• Communication / Internal and external.

Cainiao Four Genes

Long-term Commitment. Relentless Execution. Strive for Excellence. Customer-oriented Innovation.

Encouraging an entrepreneurial culture and valuing employees' career growth

As a technology-driven logistics and supply chain company, we encourage employees to innovate and pursue excellence. By embedding an entrepreneurial culture throughout the organization, we encourage our employees to think and act with an entrepreneurial mindset and actively explore new business opportunities and solutions. Moreover, our work atmosphere is fast-paced and highly efficient, unleashing the potential of employees, driving continuous innovation and development in the company.

We advocate the customer-oriented approach, driven by providing excellent services and products. At the same time, we emphasize transparency of goals and smoothed information flow, ensuring that every employee has a clear understanding of the company's goals and strategic direction, and to promote collaboration among team members to address market changes and challenges.

We value the growth of our employees, providing them with excellent learning and growing opportunities. As well as through the establishment of incentive programs, giving the timely recognition to stimulate enthusiasm and creativity in work.

"Better delivery because of me" Looking forward to like-minded you to join the Cainiao family!