Launch Operations Manager

• Metropolis is seeking a Manager, Launch Operations (East Region) to oversee hundreds of regional site launches and ensure operational readiness from contracting through post-launch monitoring
• In this highly cross-functional role, you will partner closely with Local Operations, Sales, Business Development, Product, and Tech teams to maintain real-time visibility into deployment progress, ensure alignment across leadership, and hit crucial launch timelines
• Your work will directly impact individual and enterprise onboarding, shape new product features, and drive subscriber conversion to deliver a seamless experience for our partners and members across the region
• As a serial problem-solver, builder, and data-driven decision-maker, you thrive in ambiguous, fast-paced environments, comfortable digging into data, challenging standard operational methods, and turning chaos into structure to continuously scale operations
• Oversee hundreds of new site launches across the East Region from contracting through post-launch execution
• Provide occasional in-person support on go-live days through required regional travel
• Manage budgeting and signage requests for your region, coordinating timely ordering with field teams to eliminate expedited shipping costs
• Own regional launch reporting for company leadership, maintaining a real-time pulse on project statuses
• Collaborate alongside Sales, Product, Tech, and Local Operations to keep all launch deliverables on track
• Partner with property managers, real estate partners, and internal operations to support comprehensive tenant and enterprise onboarding
• Educate and align field teams on new platforms, tools, and updated Standard Operating Procedures (SOPs)
• Partner with Product and Tech to build automated tools and establish SOPs that eliminate manual operational work
• Leverage AI tools, Salesforce, and Trello to optimize data flows, maintain system hygiene, and streamline static workflows into high-output processes
• Deploy automated pre-launch email drip campaigns to drive subscriber conversion and user adoption

Benefits

• We subsidize high-quality health insurance coverage for full-time and hourly employees
• Equity options - We offer ownership opportunities through stock options
• Wellness benefits - A wellness program designed to support a variety of needs
• Health insurance - We subsidise high-quality health insurance coverage for full-time and hourly employees
• 401(k) match - Plan for your future with a 4% company match
• Parental leave - Receive support prior to, during leave, and as you transition back to work
• Time off - Unlimited PTO for salaried employees, and a generous PTO package for our hourly employees
• Paid holidays - We observe major holidays with company-wide closures, and double hourly rates for those who work
• Hybrid environment - Magic happens face to face, but we support a flexible working model- Experience in a fast-paced tech environment
• Proficiency or working knowledge of project management and CRM tools such as Salesforce, Trello, JIRA, and Tableau
• Experience pulling data and owning operational metrics reported directly to executive leadership
• 5+ years of total work experience, with 3+ years in operations, strategy, consulting, or project management
• Proven experience deploying automated email campaigns to drive user or subscriber conversion
• Exceptional interpersonal skills with the ability to build trust across internal teams, external partners, and property managers
• Passion for transportation, parking, mobility, logistics, or real estate technology
• Willingness to travel occasionally for critical on-site go-lives
• Demonstrated track record of managing complex, multi-site projects from contracting to post-launch execution
• Experience using AI tools to optimize workflows