Laundry Associate

Oversee the implementation of laundry standards and procedures.

• Recommended changes to these standards and training needs on an ongoing basis.

• Maintain a current and thorough knowledge of all laundry systems.

• Open and close the shift and ensure effective shift hand over.

• Distribution and collection of keys.

• Management of all incoming and outgoing calls to Laundry Department.

• Solve employee grievances.

• Direct task allocations and change according to volume and peak periods.

• Perform quality inspections.

• Priorities VIP or difficult guests.

• Liaise with Housekeeping for guest and hotel requirements.

• Ensure laundry valet is processed and delivered in a timely manner.

• Co-ordinate special projects (e.g. equipment routine service; stock inventories).

• Manage all special requests made by guests.

• Ensure consistency within the department.

• Ensure you have complete knowledge of room types, layouts and facilities and the location of these. • Supervise laundry storage areas.

• Maintain adequate stock levels.

• Complete stock takes as required.

• Maintain stock levels.

• Conducts shift briefings to ensure hotel activities and operational requirements are known.

• Proper deployment of manpower in respective areas.

• Plan production schedule.

• Ensure timely procurement of materials