Laundry Attendant

General Information

Country/Region

New Zealand

Province/City

Hawke's Bay

Hiring Entity

Rosewood Cape Kidnappers

Department

Rooms - Heart of House

Job Type

Full-time Permanent

Job Description

As a Laundry Attendant you will work alongside the Executive Housekeeper to ensure the smooth and efficient operation of the laundry department. You will uphold the highest standards of cleanliness, organisation, and quality, while fostering teamwork, kindness, and respect. Your work will contribute to the overall success of the hotel, reflecting Rosewood’s “Sense of Place” philosophy and our commitment to excellence and innovation.

Key Responsibilities

• Clean, sort, and process all linens, garments, and textiles to Forbes, LQA, and Rosewood Brand Standards.
• Handle and distribute linens for all hotel departments, ensuring readiness for guest rooms, public areas, wellness facilities, Food & Beverage outlets, and Heart of House spaces.
• Monitor linen inventory to prevent shortages and replenish stock to meet operational demand.
• Process guest laundry, pressing, shoe shine, and other valet services promptly and with care.
• Assist in maintaining the hotel’s uniform store, ensuring all team members present a flawless appearance.
• Maintain efficient organisation of linen storage areas, ensuring proper handling at all times.
• Collaborate closely with the housekeeping team to ensure linen availability for daily service.
• Participate in meetings and training sessions to support professional development.
• Consistently implement and uphold Rosewood Brand Standards, ensuring service quality and operational efficiency.

About You

• Previous experience in a laundry, housekeeping, or similar role within luxury hospitality is preferred.
• Strong organisational skills and attention to detail.
• Ability to work collaboratively in a fast-paced environment.
• Commitment to delivering high-quality service and maintaining brand standards.

At Rosewood, we are committed to equity, inclusion, and belonging. We ensure a fair, transparent hiring process and are dedicated to creating opportunities for all, regardless of background.

Rosewood Hotel Group is built on relationship hospitality – where genuine connections shape luxury experiences. Across our hotels, we push boundaries, embrace individuality, and create spaces that feel both welcoming and extraordinary.

About Us

Far out to the east of Hawke’s Bay wine country, The Farm at Cape Kidnappers sits atop rolling hills and rugged cliffs that give way to vast sea views and an ever-present horizon.

Home to not only a lodge and spa, this unique property also boasts one of the world’s top golf courses, a sanctuary for some of New Zealand’s most precious flora and fauna, and a working farm. Warm and enveloping, Cape Kidnappers generous suites offer sumptuous comfort and awe-inspiring views in equal parts.

Ranked as one of the top two hotels in New Zealand and Australia by Travel + Leisure, and within the top 20 hotels in the world by Conde Nast Traveller, Cape Kidnappers delivers stunning exclusive guest experiences including the Can-Am Farm Tour, Kiwi Discovery Walk, Cape Kidnappers Gannet Colony and much, much more.