Laundry Manager

Laundry Operations

• Plan and oversee daily collection, sorting, washing, drying, ironing, pressing, folding and delivery activities.
• Schedule workloads according to laundry volumes, equipment capacity and service deadlines.
• Establish suitable washing programmes, chemical dosages and finishing methods for different fabrics and levels of soiling.
• Ensure items are correctly identified, counted and tracked throughout processing.
• Maintain separation between dirty and clean laundry to prevent contamination.
• Coordinate collection and delivery schedules with camp management, housekeeping and client representatives.
• Manage urgent requirements and arrange operational coverage during equipment breakdowns or peak demand.

Quality and Customer Service

• Inspect finished items for cleanliness, stains, odour, damage and presentation before dispatch.
• Monitor rejected items and rewashing, investigate causes and implement corrective actions.
• Handle complaints concerning delayed, missing, damaged or inadequately cleaned items.
• Maintain records of laundry received, processed and delivered, including discrepancies and claims.
• Monitor compliance with agreed turnaround times and client service requirements.

Team Management

• Supervise laundry supervisors, machine operators, pressers, attendants and other assigned employees.
• Prepare duty rosters and allocate employees according to workload and operational priorities.
• Monitor attendance, productivity and performance, and submit overtime requirements for approval.
• Train employees on fabric care, stain removal, machine operation, chemical handling and quality inspection.
• Coordinate staffing requirements with HR and refer disciplinary matters through the approved process.

Equipment and Safety

• Ensure washing machines, dryers, presses and other equipment are operated within their specified capacities.
• Coordinate preventive maintenance and repairs with Maintenance or approved service providers.
• Monitor equipment faults and downtime, maintaining records and following up on recurring problems.
• Ensure regular cleaning of machines, dryer lint filters and work areas.
• Enforce safe chemical storage, labelling, handling and dosing, with appropriate PPE and accessible safety data sheets.
• Ensure employees follow procedures for handling contaminated items and reporting hazards, incidents and equipment defects.

Stock and Cost Control

• Forecast requirements for detergents, chemicals, packaging materials, spare parts and other consumables.
• Monitor stock levels and coordinate replenishment with Stores and Procurement.
• Maintain linen inventories and reconciliation records where linen control falls within the laundry scope.
• Monitor chemical consumption, water and energy usage, labour costs and material wastage.
• Identify opportunities to improve productivity and reduce costs while maintaining cleaning quality and fabric condition.

Reporting and Coordination

• Submit regular reports covering processing volumes, turnaround times, rewashing, complaints, equipment downtime and operating costs.
• Maintain operational records and support inspections, audits and client reviews.
• Coordinate with Operations, Housekeeping, Maintenance, HSE, Stores and HR to resolve service issues.

Desired Candidate Profile

• Diploma or bachelor’s degree in Hospitality Management, Operations Management or a related field, or equivalent relevant experience.
• Minimum 5 years of commercial or industrial laundry experience, including at least 2 years in a supervisory or managerial role.
• Experience in camp, hotel, institutional or commercial laundry operations.
• Practical knowledge of fabric care, stain treatment, laundry chemicals and industrial equipment.
• UAE experience is preferred.