Laundry Supervisor

Work Schedule: Full-time

Shift: Mainly evenings and most weekends. Open availability.

Salary: $22 - 27 per hour.

Hello, thank you for your interest in this position. Before we dive into all of the details on the position I thought it would be nice to know a little bit more about the company and our environment.

Tacoma Creek Hospitality (TCH) was founded by Joe McCurdy (Founder and President) in 2018. TCH was built with the dream to exist to inspire and mentor our teammates into fulfilling careers and meaningful lives. Everything that we do at TCH is focused on developing our team’s integrity, skill and ability to serve others.

Before TCH was created Joe worked for a company that did just this. It changed his whole outlook on how business should be run and how a company should help create, guide and form the individual and help boost them up to their full potential. We believe that each individual on our team is the key to success and building as well as progressing each and every one of our own careers in the right direction.

Our personality

The following “values” aren’t moral imperatives, they describe our personality and how we work together. If you share these values, you’ll definitely enjoy working with us. If you don’t share these values, you’ll probably wonder why we’re so weird, and quickly look for another job. These values don’t describe a “good” person, they just describe the kind of person who will fit well with us. Our company embodies the values of our founder and team we’ve build:

Authentic - We speak truthfully, act with integrity, and show up as ourselves;

Reliable - We follow through and we consistently deliver on our promises;

Problem Solver - We approach challenges with creativity, resourcefulness, and grit;

Serving Heart - We lead with empathy, putting others’ needs ahead of our own;

No Drama - We keep it clean. No gossip, no office politics, just honest collaboration;

Curious - We notice details, we ask questions, we seek understanding, we never stop learning.

As for the role, the Laundry Supervisor is the heart of our laundry facility ship. They assist the Director and Manager with building up and encouraging the team to navigate smoothly through the obstacles that they may encounter on a daily basis. They share in the responsibility for every teammate, every client and every dollar that enters or leaves their department.

They may have to deal with business owners and users, Tacoma Creek Hospitality’s President and other corporate staff on one hand, and their teammates and clients on the other, and effectively carry the important messages between those they lead and those they report to.

This job requires thick skin, good organization, intelligence, an eagerness to speak up and advocate for their work and their team, and, most of all, world-class execution. They are encouraged to ask for help from anyone they work with but there may be times that they cannot wait for someone else to assist with solving a problem, they must doggedly work on the problem until it’s solved, using every resource at their disposal. They must make decisions and act in the best interests of the clients, their teammates, their Director, and their employer at all times. It’s a balancing act and it can be difficult, the question is, are you up to the challenge?

Job Title: Laundry Supervisor

Reports to: Laundry Manager

Summary:

This role will work closely with and take direction from the Laundry Manager at the Seven Springs Laundry (Seven Springs) facility. They are responsible for assisting with the day-to-day management of the Laundry and its staff, assisting with overseeing all laundry operations, production processes, and support functions across client accounts. Ensures high-quality service delivery, accurate documentation and tracking, and timely fulfillment of client and operational needs. This role leads and develops direct reports, enforces workflows and standards, and maintains strong communication with their team.

Essential Job Responsibilities:

• Ensure the efficient daily processing and delivery of laundry to our clients
• Often work alongside the laundry team in production roles to ensure deadlines are met
• Assist in developing and direct operational plans for all laundry facility services
• Train, mentor and coach your team, ensuring accountability and discipline and rewarding successes
• Address and resolve conflict, maintain a high team morale and low turnover
• Help monitor efficiency and performance and assist with initiating corrective action steps when needed
• Assist in maintaining good relationships with our clients, vendors and partners
• Other duties as assigned by your supervisor.

Qualifications and Requirements:

• Required - Prior leadership experience and/or training (3 years minimum)
• Required - Prior related production experience and/or training
• Preferred - Prior related laundry operations experience and/or training
• Required - read, write and speak English fluently
• Preferred - read, write and speak Spanish fluently
• Must be able to show legal right to work in the United States
• Must have valid MN drivers license and able to acquire MN DOT Medical certificate
• Excellent leadership and execution skills
• Strong self-motivation, communication and organizational skills
• Ability to exercise good judgment and discretion in performance of responsibilities
• Excellent relationship and team building, supervisory, listening and negotiating skills
• High level of curiosity and attention to detail
• Basic computer skills required
• Bilingual (English/Spanish) preferred

The Laundry Supervisor will report to the Seven Springs Laundry Manager , from whom they will receive goals and direction, and will be responsible for directing their own daily activities in the execution of their duties. Seven Springs Laundry is counting on this candidate to be an outgoing, self-motivated, team player, and to exercise diligence and sound judgment at all times.

As TCH continues to grow and take on different clients we are focusing on reliability, accuracy, and long-term customer partnerships. We are an equal opportunity employer and consider all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, or any other protected status.

Pay: $22.00 - $27.00 per hour

Expected hours: No less than 40.0 per week

Benefits:

• Paid time off

Work Location: In person