Laundry Supervisor

Company Description Fairmont Hotels & Resorts Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates.

About Fairmont Southampton Are you ready to join a team that thrives on excellence and embraces limitless potential? Fairmont Southampton, Bermuda’s largest resort, invites exceptional individuals to be part of our award-winning team and shape the future of hospitality.

Following a multi-million-dollar renovation, our 593-room resort is Bermuda's largest, featuring nine restaurants, a 30,000-square-foot spa, an 18-hole par three golf course and a captivating Beach Club. Opportunities for growth and success are boundless.

Our culture emphasizes respect, teamwork, and professionalism, supported by comprehensive benefits. Join our diverse and inclusive team, where your unique talents and perspectives are celebrated. Dare to go beyond the ordinary, unlock your potential and make a lasting impact at Fairmont Southampton. Together, let's create memories that exceed expectations. #BeLimitless

About the Application Process: At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.

Job Description We invite you to join the world of luxury hospitality at Fairmont Southampton as our new Laundry Supervisor. Reporting to the Executive Housekeeper, the Laundry Supervisor is responsible for overseeing the daily operations of the laundry department at Fairmont Southampton. This role ensures that all hotel and guest laundry is processed efficiently and to the highest quality standards in accordance with Fairmont and Accor brand expectations.

The Laundry Supervisor leads and supports the laundry team, maintains equipment and supply standards, ensures compliance with health and safety regulations, and responds professionally to guest inquiries related to laundry services. This position plays a key role in supporting overall housekeeping operations and guest satisfaction.

Key Responsibilities Laundry Operations & Quality Standards

• Oversee daily laundry operations, including washing, drying, pressing, folding, and timely distribution of hotel and guest laundry.
• Ensure all linen, uniforms, and guest garments are handled and processed according to Fairmont and Accor quality and care standards.
• Monitor workflow, turnaround times, and productivity to support operational efficiency.
• Conduct regular quality checks to ensure cleanliness, presentation, and fabric care standards are consistently met.

Team Leadership & Supervision

• Supervise, train, and support laundry attendants to ensure consistent performance and adherence to procedures.
• Assign daily tasks and responsibilities, ensuring appropriate coverage and workload distribution.
• Provide ongoing coaching, guidance, and performance feedback to team members.
• Promote a positive, professional, and safety-focused working environment.

Supplies, Equipment & Safety

• Order, monitor, and maintain appropriate levels of laundry supplies, including detergents, chemicals, and consumables.
• Ensure laundry equipment is operated correctly and maintained in a clean, safe, and efficient condition.
• Report equipment malfunctions and coordinate with Engineering for timely repairs and preventative maintenance.
• Ensure full compliance with health, safety, and chemical handling procedures at all times.

Guest Service & Communication

• Respond promptly and professionally to guest inquiries, requests, and concerns related to laundry services.
• Work closely with Front Office and Housekeeping teams to resolve guest issues efficiently and maintain service standards.
• Support service recovery efforts when required to enhance guest satisfaction.

Collaboration & Administrative Support

• Work closely with Housekeeping leadership to align laundry operations with room turnover and operational priorities.
• Maintain accurate records related to laundry operations, supplies, and departmental needs.
• Ensure compliance with hotel policies, procedures, and internal controls.
• Perform other reasonable duties as assigned to support housekeeping and hotel operations.

Qualifications What will you bring to this role? To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions:

Experience

• Minimum of 2 years’ experience in laundry operations or a related housekeeping support role, preferably in a hotel or hospitality environment.
• Prior supervisory or lead experience is an asset.

Education

• High school diploma or equivalent required.

Competencies, Knowledge & Skills

• Strong understanding of laundry operations, equipment usage, and fabric care standards.
• Demonstrated leadership and team supervision skills.
• Excellent organizational and time-management abilities.
• Strong communication and guest service skills.
• Ability to work independently while collaborating effectively with other departments.
• Ability to follow and enforce safety procedures and operational guidelines.

Personal Attributes, Culture & Values

• Detail-oriented with a strong commitment to quality and consistency.
• Reliable, adaptable, and able to work effectively under pressure.
• Professional, approachable, and service-oriented.
• Proactive problem-solver with a positive attitude.
• Embrace the Fairmont brand promise and luxury in your role and in all your interactions.
• Foster an inclusive environment where every individual feels valued and respected
• Create an environment where colleagues are empowered, supported and recognized

Circumstances

• Flexibility to work varied shifts, including mornings, evenings, weekends, and holidays, based on operational needs.
• Physical ability to stand, walk, lift, and perform repetitive laundry tasks throughout the shift.

Additional Information

Employee Benefits: Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. Add any other benefits relevant to your property.

What’s in it for you? As part of Accor , a global hospitality leader with over 5,500 hotels worldwide, you’ll enjoy:

• Opportunities for growth and development, mentorship, and international mobility
• Health insurance, retirement savings plans, and comprehensive wellness programs
• Worldwide travel discounts and preferred rates across the Accor portfolio
• A supportive, inclusive culture grounded in respect, teamwork, and professional development

Start your journey with us today and explore the possibilities! #BeLimitless

Our Values Respect: We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.

Excellence: We make genuine connections, and we cherish every opportunity to make the people around us feel special.

Belonging: We celebrate our differences. We support each other and we always stand together.

Empowerment: We have authority to take initiative and anticipate moments that create unforgettable experiences.

Integrity: We build trust through mutual respect and being authentic.

Your team and working environment: Fairmont Southampton is a premier luxury resort and regarded as a leader in the hospitality industry. Our mission is to turn moments into memories for our Guests. An exciting hospitality career awaits you if you are committed to providing our Guests with an authentically local experience through providing warm and engaging service.

Our Heartists work cohesively as part of the team in a demanding, multi-cultural diverse environment.

Our commitment to Diversity & Inclusion: Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team