Laundry Supervisor

Job Title: Laundry Supervisor – Parkside Cabin Rental Company

Location: Gatlinburg, Tennessee

Position Type: [Full-time]

Reports To: Quality Control Manager

Job Summary

This position is a friendly, dependable and detail-oriented Laundry Lead on our team and supports the management team and daily operations of Parkside cabin rental company. The Laundry Lead will be responsible for leading by example by washing, drying, folding, and delivering linens, towels, and other guest amenities in a timely and efficient manner. We expect the Lead position to also always be working to support the internal operations by following the company guidelines, keep any management conversations confidential unless informed otherwise, be sure that all reports and inventory is tracked properly and turned in, in a timely manner. The ideal candidate will have a strong work ethic, an eye for detail, a positive-friendly personality and a commitment to maintaining the highest standards of cleanliness for our guests.

In supporting the overall operations of the company, this position may at times include other job duties, responsibilities and roles i.e, inspecting cabins for guest arrival, assisting in cabin property function operations, stock or assisting our maintenance team in eligible projects.

Compensation

• Competitive hourly wage based on experience (will be discussed in interview).
• Benefits:
• Health Insurance, Vision Insurance, Dental Insurance paid for by the company for team member only.
• After 1 Year of service- 1 week paid vacation
• After 3 Years of service- 2 weeks paid vacation

Key Responsibilities
Team Leadership & Supervision:

• Supervise Laundry Team: Lead, mentor, and manage a team of quality control laundry team members, ensuring they are properly trained and equipped to carry out thorough and detailed work in our facility.
• Training & Development: Provide regular training and guidance to the laundry team on standards, best practices, and company policies to ensure consistency and high performance.
• Inventory Management: Keep track of all inventory related to laundry and create and navigate any reports needed by the Quality Control Manager to ensure proper tracking and budgeting can take place.
• Performance Monitoring: Report performance details of the laundry team to the Quality Control Manager so that proper evaluations and constructive feedback can be given at any moment or during employee evaluations.

Laundry Operations:

• Washing and Drying: Operate commercial washers and dryers to clean linens, towels, bedding, and other guest items. Follow proper washing and drying protocols to ensure items are cleaned to high standards.
• Folding and Sorting: Fold and sort linens, towels, and bedding neatly and efficiently, ensuring that items are ready for delivery to cabins.
• Inspect for Quality: Inspect linens and towels for stains, damage, or defects, and remove items that do not meet company standards. Report any damaged or missing items to the Laundry Supervisor.
• Laundry Inventory: Maintain accurate records of laundry stock levels, such as towels, sheets, and cleaning products. Assist with inventory management, ensuring adequate stock is available for guest turnover.
• Maintain Equipment: Regularly clean and maintain laundry equipment (washing machines, dryers, etc.) to ensure proper functioning and prevent breakdowns. Report any equipment issues to the Laundry Supervisor.
• Stocking Supplies: Replenish laundry supplies as needed (detergents, fabric softeners, etc.), ensuring that all cleaning products are stored safely and correctly.

Guest Operations Responsibilities:

• Coordination: Work closely with housekeeping, maintenance, and other departments to ensure that guest needs are met and cabins are properly prepared and maintained.
• Special Requests and Upgrades: Coordinate with other departments to fulfill guest requests, such as additional amenities, room upgrades, or special linen requests ensuring that arrangements are communicated and executed smoothly.
• Coordinate with the Parkside Team: Attend staff meetings and team training sessions when applicable to promote quality and efficiency.
• Operations: On days when needed for assistance in check-ins/tasks, you may be asked to assist in inspecting cabins for guest arrival, assist in inspection tasks or routine checks or in other areas such as reservations. This also includes eligible projects that maintenance needs assistance with.
• Cross Training: We aim to have our team be cross trained in all departments so that we may function fully as a supportive team and can assist each other in projects when needed. You may be asked to assist/train at some point in our departments including but not limited to: Quality Control, Maintenance and the Front Office.

Delivery and Organization:

• Cabin Delivery: Ensure clean, folded laundry is delivered to the appropriate cabin staff or locations in a timely manner, following the schedule provided by the Manager.
• Maintain Cleanliness: Keep the laundry area clean and organized, ensuring that workstations, equipment, and materials are properly stored.
• Adhere to Schedules: Follow daily laundry schedules to ensure linens and towels are ready for each guest’s arrival. Assist with urgent or last-minute requests when necessary.

Guest Satisfaction:

• Attention to Detail: Maintain high standards of quality, ensuring that linens and towels are cleaned, folded, and delivered to meet or exceed guest expectations.
• Guest Requests: Assist with special guest requests for additional linens or items, coordinating with housekeeping or front desk teams as needed.

Qualifications

• Experience: Previous experience in laundry, hospitality, or cleaning roles is preferred but not required.
• Physical Requirements: Ability to lift, bend, and stand for long periods of time. Must be able to lift up to [insert weight] pounds regularly.
• Attention to Detail: Strong attention to detail to ensure that linens and towels are clean, well-folded, and free from defects.
• Team Player: Ability to work well in a team environment and communicate effectively with colleagues, housekeeping, and management.
• Time Management: Ability to work efficiently and meet tight deadlines, especially during high turnover times.
• Dependability: Reliable, punctual, and able to handle a consistent workload with minimal supervision.
• Safety Awareness: Knowledge of and adherence to safety procedures when handling laundry equipment, cleaning chemicals, and maintaining a safe work environment.

Preferred Qualifications

• Hospitality Experience: Experience working in a hotel, vacation rental, or similar hospitality environment is a plus.
• Cleaning or Laundry Certifications: Any relevant certifications in cleaning or laundry operations would be a bonus.

Work Environment

• This position is based in the laundry facility
• Work involves standing, bending, and lifting items of varying weights.
• Some weekend or evening shifts may be required depending on the operational needs, especially during peak seasons or high guest turnover periods.
• The laundry facility is typically a fast-paced environment, especially during busy times, and requires attention to detail and efficiency.

Pay: From $16.00 per hour

Expected hours: 40.0 per week

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Work Location: In person