Laundry Supervisor (NUSTAR)

Department Laundry

Employee Type Probationary

Job Responsibilities

• Laundry Supervisor is responsible for overseeing the daily operations of the laundry department to ensure that high standards of cleanliness, quality, and efficiency are consistently met. This role involves supervising a team of laundry attendants, maintaining equipment, and ensuring the smooth functioning of all laundry operations to meet the needs of Fili operations.

• Supervision and Staff Management

• Supervise and lead a team, ensuring that staff follow all procedures and maintain productivity.

• Schedule staff shifts, ensuring proper coverage for peak and off-peak times.

• Train new employees on laundry operations, safety protocols, and customer service standards.

• Conduct regular performance reviews and provide constructive feedback.

• Handle employee concerns, resolve conflicts, and ensure a positive work environment.

• Laundry Operations

• Oversee daily laundry activities, including sorting, washing, drying, folding, and ironing of linens, towels, and garments.

• Ensure adherence to quality standards and resolve any quality-related issues.

• Maintain laundry equipment, ensuring proper usage, routine maintenance, and troubleshooting when necessary.

• Monitor laundry supplies, reorder as needed and manage inventory.

• Ensure safe handling of detergents, chemicals, and other laundry materials.

• Quality Control

• Inspect laundry items to ensure that they meet the cleanliness, appearance, and quality standards.

• Ensure that all items are processed correctly according to fabric type and specific requirements.

• Implement quality assurance checks to prevent damage or loss of items.

• Health and Safety Compliance

• Enforce safety regulations to prevent accidents or injuries within the laundry facility.

• Ensure proper cleaning and sanitation of laundry areas.

• Manage waste disposal and maintain cleanliness in all workspaces.

• Ensure compliance with health and safety guidelines, including proper chemical storage and usage.

• Customer Service and Communication

• Maintain communication with other departments or clients to ensure timely service delivery.

• Address customer complaints or concerns related to laundry services, ensuring timely resolutions.

• Ensure that laundry services meet or exceed client expectations and service level agreements.

• Administrative Duties

• Prepare reports on laundry operations, including inventory levels, staff performance, and laundry volumes.

• Monitor and report on labor costs, equipment repairs, and maintenance schedules.

• Manage budgets and assist in cost-saving initiatives.

• Continuous Improvement

• Propose and implement improvements in laundry processes to enhance efficiency and reduce operational costs.

• Stay updated on new laundry technologies and best practices to continuously improve the department.

Qualifications

• Diploma/degree in Hospitality Management, Housekeeping, or related field preferred.
• Training in laundry operations, textile care, or chemical handling is an advantage.
• Minimum 2–3 years of experience in laundry operations (hotel, resort, cruise, or hospital).
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Knowledge of laundry equipment, products, and industry best practices.
• Ability to troubleshoot equipment issues and perform basic maintenance.
• Detail-oriented with a commitment to quality and customer satisfaction.
• Knowledge of safety regulations and protocols in the laundry industry.

Experience Range Range (Years) 5 - 6 years

Job posted on 2026-08-19