Lav & Water Supervisor

Overview 

People. Passion. Pride. This is what has driven our teams since 1833. 

Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 300 locations in 65 countries, across 6 continents. 

But at the heart of our business is our people. 

 

Role Purpose 

The Lavatory and Water Supervisor is responsible for overseeing all lavatory and potable water servicing operations for aircraft. This role ensures compliance with safety, environmental, and airline standards while supervising staff, coordinating daily activities, and maintaining service efficiency and on-time performance. 

 

What you will be doing 

• Manage the day-to-day operations within the primary area of responsibility for scheduling/staffing, managing daily budgeted hours, and limiting overtime

• Perform all duties of subordinate employees when necessary

• Ensure implementation of the Safety Management System (SMS)

• Maintain Quality Assurance oversight for operational issues relating to performance and safety, providing suitable corrective and preventative actions where necessary

• Train/retrain all personnel in airline procedures, safety procedures, and company policies

• Maintain good employee relations. Handle employee problems efficiently and effectively

• Client Relations – Effectively communicate with senior airline management and project a positive image in responding to airlines, staff, and public inquiries

• Adhere to company policies and procedures and participate in achieving company objectives

• Supervise and coordinate LAV/WTR agents to ensure timely and safe aircraft servicing

• Monitor daily operations to meet airline schedules and service level agreements

• Ensure compliance with FAA, OSHA, EPA, and company safety and environmental policies

• Conduct pre-shift briefings, assign tasks, and manage staffing levels

• Inspect equipment and vehicles to ensure proper operation and cleanliness

• Respond to operational issues, delays, or service disruptions and implement solutions

• Train, coach, and evaluate team members on procedures and performance standards

• Maintain accurate records of services, incidents, and inspections

• Coordinate with ramp, operations, and airline personnel to ensure seamless service delivery

• Enforce proper handling and disposal of waste in accordance with regulations

• Perform other duties as requested

 

Safety, Security, Wellbeing and Compliance: 

You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy. 

 

What we are looking for: 

• Must be 18 years of age or older

• HS Diploma or GED

• Valid Driver’s License

• One (1) years of front-line ramp experience or similar role

• Minimum one (1) year of supervisory experience in a similar or related role

• Excellent verbal and written communication skills

• Strong leadership skills

• Must have a reliable mode of communication and transportation

• Airline or airport operations experience

• Leadership experience in the airline or airport operations experience

• Possess the tact to deal with all levels of employees and client representatives

• Must be able to sit, stand, lift, and/or bend throughout shift and climb stairs

• Must be able to lift, carry, and/or hold up to 100 lbs

• Physical exam may be required to confirm above

• Must pass pre-employment and random drug test

• DMV check may be required

• Must be able to read, write, understand and carry out instructions in English

• Must meet necessary requirements to obtain a security sensitive identification badge

• Must be able to verbally direct in English

• Must be a citizen of the United States or possess the necessary authorization from the Immigration and Naturalization Service (INS)

• Must have good hearing and vision

• 80-95% outside work. Work outside in all types of weather (Heat, Rain, and Cold)

• May be required to work weekends, overnight shifts and holidays

• May be exposed to occasional loud noise levels

• Treat all information as confidential

 Diversity 

Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential. 

Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role. Please feel free to contact to recruiter below, if there are any reasonable adjustments to our process that you would like us to consider. 

As part of our recruitment process, we will always consider how candidates fit with our values which you can learn more about here. 

 

Application Instructions 

Is this role ticking all the boxes for you? If so, please click apply now!