Lead, Account Representative

Position Summary:

The Lead, Account Representative is an advanced-level billing and reimbursement specialist responsible for managing complex medical claims, resolving escalated account issues, and ensuring full compliance with payer regulations. This role handles high-difficulty accounts that require in-depth investigation, advanced follow-up strategies, and a strong working knowledge of payer rules and reimbursement requirements. Working collaboratively with clinical and administrative departments, the Lead, Account Representative supports process improvements, provides insight on complex billing challenges, and promotes consistent documentation standards. This position plays a critical role in maintaining the integrity and efficiency of the revenue cycle while contributing to a knowledgeable, collaborative team environment focused on accuracy, accountability, and continuous improvement.

Key Responsibilities:

• Process, audit, and submit complex or high value medical claims with strict adherence to payer regulations and organizational standards.
• Conduct detailed follow up on outstanding or denied claims, performing advanced troubleshooting and coordinating corrections to secure timely reimbursement.
• Serve as a subject matter resource for billing policies, escalating payer rule changes and assisting with internal workflow adjustments.
• Collaborate with clinical departments, coding teams, and registration staff to resolve discrepancies affecting claim accuracy or payment. Maintain comprehensive documentation of all billing actions, payer interactions, and claim adjustments to ensure accuracy and traceability.
• Assist leadership with training, quality assurance reviews, and process enhancements to improve billing efficiency and compliance across the department.

Licenses and Certifications Required:

• None

Educational Requirements:

• High School Diploma or equivalent strongly preferred

Experience Requirements:

• Six months previous billing or cashier experience preferred
• Computer experience

Special Skills or Training Requirements:

• Typing, computer and business machine skills good communication skills good accounting aptitude
• Ability to key quickly and accurately

Physical Requirements:

This role involves extended periods of computer-based work, including data entry, claim review, and digital communication. Frequent use of hands and wrists is required for typing and navigating multiple software applications. The position requires sustained concentration, strong visual focus, and the ability to manage large volumes of detailed information. Occasional standing, walking, and retrieval of files or documents may be necessary. The role may also involve adapting to tight deadlines and managing several complex tasks simultaneously.

Environmental Requirements:

Work is performed in a professional office or hybrid revenue cycle environment with routine exposure to computer screens, shared workspaces, and departmental activity. The role requires adaptability to frequent changes in billing policies, payer guidelines, and internal workflows. Interactions with multiple departments and leadership require strong communication skills and the ability to work collaboratively in a structured, fast paced setting. Occasional high volume periods may require increased focus and efficiency to meet organizational timelines.