Lead admin

Duties and Responsibilities

• Manage and monitor leads from receipt to conversion or closure.
• Maintain accurate and updated lead records in the CRM/system.
• Identify, update, and monitor lead statuses and pipeline movement.
• Ensure timely follow-ups and escalation of priority or inactive leads.
• Track lead aging, activity, and conversion progress.
• Coordinate with Sales, Marketing, and relevant teams on lead assignment and follow-up.
• Monitor data accuracy and resolve duplicate, incomplete, or incorrectly tagged leads.
• Prepare regular lead status and performance reports.
• Identify gaps and recommend improvements in lead management processes.

Qualifications

• Bachelor’s degree in Business Administration, Marketing, Management, or a related field.
• With experience in lead management, sales support, customer service, or a related role.
• Strong organizational and follow-up skills.
• Detail-oriented with strong data management and analytical skills.
• Proficient in Microsoft Office, Google Workspace, and/or CRM systems.
• Good communication and coordination skills.
• Ability to manage multiple leads and priorities effectively.
• Proactive, results-oriented, and able to work independently and with a team.