P
Parloa
Lead AI Agent Architect
Skills
AITalent Acquisition
2 months ago
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Important information
Contract type:
Permanent
Salary:
$150,000 – $200,000 / year
Location:
New York, NY, USA
Work mode:
Onsite
Published on:
4 September 2026
What they need
- As a Lead AI Agent Architect at Parloa, you will play a key role in transforming customer service through AI-powered agents
- In this highly customer-facing role, you will lead the design and implementation of AI Agent solutions, helping enterprise customers and partners deliver more efficient, scalable, and intelligent customer experiences
- You will work at the intersection of LLMs, conversational design, and enterprise systems, translating complex requirements into robust, production-ready AI workflows
- From early solution design to deployment and optimization, you will ensure agents perform reliably, integrate seamlessly, and deliver measurable impact
- This is your opportunity to design and deploy cutting-edge AI Agents at scale—shaping how enterprise companies leverage LLMs to transform customer experience and operational efficiency
- Lead the design and implementation of AI agent solutions, translating customer requirements into scalable conversational workflows and architectures
- Develop and refine LLM-driven agent behavior through prompt engineering, embeddings, and structured workflows
- Ensure high-quality, reliable performance through guardrails, testing, and continuous iteration based on data and feedback
- Break down complex processes into model-friendly interactions and optimize conversational flows (e.g., tone, SSML, logic)
- Design and deliver end-to-end solutions by integrating AI agents with enterprise systems (APIs, CRMs, backend services)
- Troubleshoot and resolve issues across workflows, integrations, and system behavior in production environments
- Collaborate cross-functionally with Engineering, Product, and Customer teams to ensure successful delivery and scalability
- Act as a trusted advisor to customers, guiding them on best practices and helping scale AI solutions across use cases
- Translate ambiguous business needs into structured solutions while challenging unrealistic requirements when needed
- Document best practices and contribute to building scalable knowledge and enablement assets across the team- You have strong analytical and problem-solving skills, with the ability to break down complex workflows into structured solutions
- You have a high level of attention to detail, especially when designing and refining conversational flows
- You bring 4+ years of experience in a customer-facing, technical role, ideally working with conversational AI, LLMs, or AI-driven applications
- You are comfortable working with LLMs, prompting techniques (e.g., chain-of-thought, few-shot), and model behavior optimization
- You are experienced in working with APIs, system integrations, and enterprise architectures
- You have hands-on experience in conversation design and AI agent development
- You bring strong project and stakeholder management skills, with a focus on execution and delivery
- Experience with A/B testing and performance optimization of AI systems
- Familiarity with contact center technologies, CX platforms, or automation tools
- Background in enterprise software or large-scale system implementations- Talent Acquisition
- Hiring Manager
- Technical Interview(s)
- Bar Raiser
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